Frequently Asked Questions - Consumer

What do I do if I have a problem with my new manufactured home?

You can submit a written complaint against the licensee/licensees.  You should provide a detailed description of your complaint giving as many specifics as you can, including photographs.  For a complaint form click HERE or you can call 624-8612 and request a complaint form be mailed to you.

 

I am buying a new manufactured home soon.  Can I ask for a State Inspection before I move in?

No.  Pre-occupancy inspections should be conducted by your dealer.  State inspectors conduct complaint investigations.

 

When I purchased my manufactured home, the contract I signed with the dealer included landscaping, a driveway and a foundation.  I don’t think these items were completed correctly.  Can the Manufactured Housing Board help me?

No.  The Manufactured Housing staff has jurisdiction to resolve problems within the envelope of a manufactured home.  The board does not have jurisdiction to resolve contractual issues.

 

My home is 5+ years old and I am having problems with a leaky roof and windows.  Can you help me?

No.  Maine has a one year and ten day statutory warranty on manufactured homes as well as a four year implied warranty.  This home would fall outside of those warranty periods.  You should contact the manufacturer of your home for assistance.

 

We are having problems with our new manufactured home.  We have contacted an attorney.  The attorney told us to contact the Board and ask for a state inspection with a list of problem areas.  When would you be available?

If you have contacted an attorney and have not filed a written complaint with the Board, we will not conduct an inspection.  You should contact an engineering firm or a home inspector with experience inspecting manufactured homes and request an inspection on your home.

 

Does my new manufactured home come with a warranty?

Yes, all new manufactured homes come with a one year warranty for substantial defects in workmanship and materials within the envelope of the home.  Note: warranty law does not include contractual issues.

 

Last Updated: May 30, 2018