For more information, visit our section for Adjusters - http://www.maine.gov/pfr/insurance/regulated/individuals_bus_entities/adjusters/index.html

Adjuster FAQs
Topic Frequently Asked Questions
Print a License How do I print my license?
Duplicate Copy of License How do I request a copy of my license?
License Renewal How do I renew my license? What is the fee?
What is my Renewal Date There is no expiration date on my license.  What is my renewal date?
Continuing Education Are adjusters required to complete continuing education credits?
Change Contact Information How do I change my contact information?
Access Code How do I obtain my Access Code?
Submit an Application How do I submit an application?
Application Fees and Military Exemption What are the application fees? Is there a military exemption?
First Time Licensee I am a first time licensee, how do I get started?
Home State Designation How do I report a change in my Designated Home State information?
Lines of Authority What lines of authority can I apply for as an Adjuster?
Adjuster License Types What types of Adjuster licenses are issued in Maine?
Staff Adjuster Licenses Are Staff Adjusters required to be licensed in Maine?
Adjusting for Groups Does an adjuster who adjusts claims for several insurers that comprise a group of affiliated insurers have to be licensed?
Adjusting Catastrophic Events In the event of a catastrophic event, do I need to obtain a license to adjust claims on behalf of an insurer?  Does an official declaration need to be made to designate such an event?
Criminal Convictions I have a criminal conviction.  Will this stop me from obtaining a license?
Reporting Administrative and Criminal Actions After I become licensed, how and when do I report administrative actions?  Criminal actions?
Contacting the Licensing Section How do I contact the Licensing Section?

 

Q: How do I print my license?

A: Licensees cannot print their own license.  However, the current process is for us to email a copy of the license to the primary/business email address provided at the time of application.  The email will generally be sent within 24-72 hours after license approval. Renewal licenses will only be sent upon request at renewal time.

[Back to Top]

Q:  How do I get a copy of my license?

A: You can request a duplicate copy of your license at: http://www.maine.gov/pfr/insurance/regulated/individuals_bus_entities/duplicate_license_request.html  Go into the ALMSOnline service using your license number and Access Code.  Once submitted, the license will be automatically emailed to the primary email address you provide.

If you prefer to receive a hard copy of the license in the mail, you can request the duplicate by completing the paper Duplicate License Request form.  The fee is $10 and the license will be mailed within two weeks.

[Back to Top]

Q: How do I renew my license? What is the fee?

A: Renewals can be processed electronically via www.nipr.com.  If you prefer to renew manually, please wait to receive your renewal invoice in the mail and follow the instructions on the invoice.  Invoices are mailed 6-8 weeks prior to the renewal due date. The adjustor renewal fees can be found on the chart located at http://www.maine.gov/pfr/insurance/regulated/individuals_bus_entities/renewal_dates_fees.html

[Back to Top]

Q: There is no expiration date on my license.  What is my renewal date?

A: Resident adjuster renewal dates are 10/01/even years. Non-resident adjuster renewal dates are 01/01/even years.

[Back to Top]

Q: Are adjusters required to complete continuing education credits?

No, adjusters, both resident and nonresident, are not currently required to complete continuing education credits to maintain their license. They have a bi-annual renewal fee.

[Back to Top]

Q: How do I change my contact information?

A: Address/contact information can be changed 1 of 3 ways:

  1. Electronically via www.nipr.com. This will change your information in all the states you are licensed in.
  2. Electronically via ALMS Online with an access code. This will change your information for Maine only.
  3. Via paper form which can be faxed, e-mailed or mailed to the Bureau of Insurance. This will change your information for Maine only.

[Back to Top]

Q: How do I obtain my Access Code?

A: Access Codes are included in the email with your initial license. If you do not have your access code, please submit your request via e-mail at https://www1.maine.gov/cgi-bin/online/licensing/begin.pl?board_number=1040 or call 207-624-8475 and request Producer Licensing. Once an individual licensee logs in with their access code, they will be prompted to pick a security question and create a unique password for future logins.

[Back to Top]

Q: How do I submit an application?

A: Adjuster applications can be submitted electronically via www.nipr.com or by downloading the paper application http://www.naic.org/paper_licensing/maps_paper_licensing.htm and submit by e-mail, fax or regular mail to the Bureau of Insurance.

[Back to Top]

Q: What are the application fees? Is there a military exemption?

A: The resident adjuster application and licensee fee is $45.00. The non-resident adjuster application and license fee is $75.00. There are no military exemptions.

[Back to Top]

Q: I am a first time licensee, how do I get started?

A: As a resident adjuster, you must take the appropriate licensing exam first. You will need to contact our licensing vendor, Pearson Vue at www.pearsonvue.com to schedule the exam. Once you have passed the exam, you would then submit the application to us for licensure. Please see above regarding how to submit an application.

As a non-resident adjuster, as long as you have an active resident state license or a designated home state, all you need to do is submit an application for licensure. Maine does not require a Certification and/or Clearance Letter. Please see above regarding how to submit an application.

[Back to Top]

Q:  How do I report a change in my Designated Home State information?

A: Please submit the change in writing via e-mail to insurance.pfr@maine.gov, fax to 207-624-8599 or mail to 34 SHS Augusta, ME  04333.

[Back to Top]

Q:  What lines of authority can I apply for as an Adjuster?

A:  As a Maine resident, your line of authority will be based on the adjuster exam you take.  Maine offers Property and Casualty (which includes Worker’s Compensation), as well as, Multi Peril Crop exams.  We will accept the Federal Certification Card (CAPP) for Multi Peril Crop in lieu of the exam.

As a non-resident, your line of authority in Maine will be issued as “Limited to Home State” which means whatever you are authorized to do adjust in your home state you would be authorized for here.

[Back to Top]

Q:  What types of Adjuster licenses are issued in Maine?

A:  Maine does not differentiate between Independent and Public Adjusters.

[Back to Top]

Q:  Are Staff Adjusters required to be licensed in Maine?

A:  No.  Per definition, adjuster does not include Property and Casualty insurance adjusters who are employees of insurers. http://www.mainelegislature.org/legis/statutes/24-A/title24-Asec1402.html

[Back to Top]

Q: Does an adjuster who adjusts claims for several insurers that comprise a group of affiliated insurers have to be licensed?

A: Title 24-A MRSA   1402 exempts "employees of insurers" from the definition of adjuster. The Bureau of Insurance has interpreted this exemption to include an employee of a group of affiliated insurers as long as the adjuster does not adjust claims for any unrelated insurer or for an insured.

[Back to Top]

Q:  In the event of a catastrophic event, do I need to obtain a license to adjust claims on behalf of an insurer?  Does an official declaration need to be made to designate such an event?

A:  No and No.  An adjuster license is not required for an adjuster sent into this State on behalf of an authorized insurer or fraternal benefit society for the investigation or adjustment of a particularly unusual or extraordinary loss or of a series of losses resulting from a catastrophe common to all such losses.

[Back to Top]

Q: I have a criminal conviction.  Will this stop me from obtaining a license?

A: Not necessarily.  There are certain convictions that can be considered for denial of a license however every scenario is reviewed independently and every applicant has a right to a hearing.  Please contact the Licensing Division with specific questions.

[Back to Top]

Q: After I become licensed, how and when do I report administrative actions?  Criminal actions?

A: Administrative actions.  A producer shall report to the superintendent any administrative action taken against the producer in another jurisdiction or by another governmental agency in this State within 30 days of the final disposition of the matter. This report must include a copy of the order, consent to order or other relevant legal documents.

 Criminal actions.  Within 30 days of the initial pretrial hearing date, a producer shall report to the superintendent any criminal prosecution of the producer taken in any jurisdiction. The report must include a copy of the initial complaint filed, the order resulting from the hearing and any other relevant legal documents.

Information can be reported by posting to the NIPR Attachment Warehouse (www.nipr.com), e-mail to our office at insurance.pfr@maine.gov or fax to 207-624-8599.

[Back to Top]

Q: How do I contact the Licensing Section?

  • Licensing Supervisor – Pamela Roybal – 207-624-8408 – pamela.l.roybal@maine.gov
  • Licensing Attorney – Lindsay Laxon – 207-624-8429 – lindsay.j.laxon@maine.gov
  • Licensing Specialist – Debra Ayotte – 207-624-8413 – debra.j.ayotte@maine.gov
    • Debra can help with questions concerning Name Changes, Address Changes, Affiliations, Terminations, Resident to Non-Resident and general licensing questions.
  • Licensing Specialist – Vacant
  • CE Coordinator – Dawn Kilgore – 207-624-8411 – dawn.kilgore@maine.gov
    • Dawn can help with all questions related to Continuing Education as well as general licensing questions.
  • Insurance Claims Examiner – Tracy Cunningham – 207-624-8436 – tracy.a.cunningham@maine.gov
    • Tracy can help with questions related to electronic transactions, disclosures including criminal and administrative, enforcement actions and general licensing questions.
  • Mailing Address for regular mail: 34 SHS Augusta, ME  04333
  • Mailing Address for UPS, FedEx, Overnight: 76 Northern Ave. Gardiner, ME  04345
  • General Contact Info: insurance.pfr@maine.gov; Fax # 207-624-8599; Phone # 207-624-8475; Toll Free # In State Only 1-800-300-5000