Computer Associates Workload Automation Services

Overview

Computer Associates Workload Automation (CAWA) is an enterprise job scheduling service.  It gives you the agility, speed, visibility and scalability needed to respond to the constantly changing technology landscape. This next-generation enterprise automation product centrally manages the execution of all your business processes across mainframe, cloud or hybrid environments.

Our implementation of the CAWA product is a primary and secondary configuration for production.  This allows for maximum flexible and availability.  The failover to the secondary is automatic, becoming the primary until a failback is issued.  Why use this service:

  • Steady predictable costs
  • Enterprise monitoring from a single location
  • Reporting and alerting capabilities
  • MaineIT maintains up to date software and hardware to support this service
  • 24x7x365 job monitoring capabilities

Included

  • Highly available production environment, and single server pre-production running on Linux VM’s
  • Nightly backups of Linux VM
  • Backend Oracle databases – see the Oracle database service offering
  • User group definition and user’s maintenance within the established groups
  • Network connection(s)
  • Facilities management (secure datacenter, UPS, generators, cooling)
  • Quarterly patching of operating systems, or more frequently depending on known security exploits
  • Licensing of enterprise CAWA
  • Upgrades of the CAWA product and agent licenses
  • Proactive monitoring, alerting and reporting of VM servers
  • On-site Unix Administrators
  • On-call coverage is available for production break/fix 24x7
  • CAWA agent installation on Unix servers

Service Level Targets & Availability

  • The standard production published service level agreement can be viewed at the following link: Standard_SLA CTS Production Services
  • A formal SLA has not been developed specific to this service
  • Standard business hour coverage is 7:00AM – 5:00PM Monday through Friday, excluding holidays
  • On-call coverage is available for production break/fix 24x7
  • To report a production break/fix after hours, please contact MaineIT Operations
  • If service is required for non-production systems outside of the standard business hours, prior arrangements will be required with the director of this service area and associated fees apply

Service Rates: Please see the MaineIT Rate Table 

Options Available for Additional Charge

  • Assistance troubleshooting anomalies with jobs scheduled in CA Workload Automation
  • Project Based Resource Services
  • Research & Development
  • Specific audit requirements, responding to audit questionnaires, development and implementation of security remediation’s or compensating controls for specific audits

Customer Expectations

Related to this service include assuring that:  

  • Individual users follow state IT use rules and policies, including all security policies
  • A contact person and backup are designated to interface with the MaineIT team
  • Any issues or problems with this service are reported to the MaineIT team as promptly and with as complete information as is feasible
  • Ability to stay current with software used in the CAWA Service offering
  • Installation of client agents on non-Unix operating systems
  • Troubleshooting of all client agent items

To get help or order this service

  • Call MaineIT Service Center at 624-7700, request to be assigned to the Enterprise Storage team
  • For application projects (new projects or major enhancements or upgrades), contact the MaineIT Project Resource Office (PRO) to get started
  • If the published SLA is not met, the issues can be escalated to the next priority level by contacting any of the following individuals:
    • Contact an Application Hosting Services supervisor, manager or director
    • For after-hours Production Break Fix contact MaineIT Operation at Customer Support 624-7700
    • MaineIT Operations will engage the On-Call Core Technology Duty Manager if necessary
  • FootPrints tickets are required for all work requests.  All work requests must have a required RFC or FootPrints ticket and if applicable, a bill code will be required for those items that are not part of the base published rate