Juniper User Guide (for State Employees)

Enter and hit enter



Once the Juniper welcome screen appears you should go to File, send, shortcut to desktop. This will create a shortcut on your desktop to the Juniper Welcome screen

Enter your User Name and Password (the same one you use to log in to your computer)

Enter Your PIN & Passcode from your SecurID Card (on the secureID Pin/Passcode line)



The secure gateway home page provides secure access to state content, applications, resources, and services. It enables you to perform additional tasks through a secure connection from remote sites.



1. Accessing Applications Using the Windows Secure Application Manager

•  To start an application using the Windows Secure Application Manager:

•  On the Juniper home page, click the Start button next to the Windows Secure Application Manager entry in the Client Application Sessions panel.

The Secure Application Manager window launches and you'll see a Blue icon in the system tray.


•  Once WSAM is running you can minimize the Juniper screen and use Outlook and other pre-defined application from your desktop 

2.  Beginning a Network Connect Session (this will allow users to work from the their desktop)

•  To begin a Network Connect session:

A. Using Network Connect from the Juniper home page

   •  Once Logged into Juniper and on the Juniper home page

   •  Click the Start button next to Network Connect in the Client Application Sessions panel.

NOTE: If you do not see the Client Application Sessions panel, click the Client Apps button at the top of the secure gateway home page. Then click the Start button next to Network Connect in the Client Application Sessions panel.

   •  Wait for the secure gateway to download the Network Connect application to your computer. The Network Connect status window opens and the following icon appears in the Windows Taskbar when your session begins, indicating that the secure tunnel to your corporate network is open:

**The first time you run Network Connect and it installs it will reboot automatically**

B. Using Network Connect after it's installed on your pc (after the first use)

•  Go to Start - programs - Juniper Networks - Network connect 6.0 and then click Network connect to launch network connect.

   •  This will launch the log on screen and you can enter your credentials and start network connect

•  You can also create a shortcut on your desktop to Network connect so you can just double click the shortcut to launch Network Connect.   

   •  Start - programs - Juniper Networks - Network connect 6.0 and then right click Network connect - send to - desktop (create shortcut) this will send shortcut to your desktop.

•  You should be able to run your log on script after you launch Net Connect and this will map all your dives for you so you can access them from your desktop.

** Drives are not accessible for all employees **

•  To get the log on script connect to Juniper-  run Network connect and then minimize Juniper screen

  • From your IE browser go to
  • On the left side you'll see "tools and utilities
  • VPN login scripts
  • Look for your departments log on script
  • Right click on the script and save it to your desktop

•  Once you have the script saved to your desktop.

  • Log into Juniper
  • Run Network connect
  • Minimize Juniper
  • Run the Script


3. Rearranging, Sorting, and Deleting User Bookmarks

Under each panel on the secure gateway home page, there can be both permanent and user bookmarks that provide you quick access to Web locations, intranet resources, and client applications. Your system administrator creates the permanent bookmarks which you cannot edit, delete, rearrange, or sort. You can create your own user bookmarks which you can rearrange and sort under each panel, or delete as necessary.

To rearrange, sort, or delete the user bookmarks under a panel:

  1. On the secure gateway home page, click the following Panel Preferences icon in the title bar for the panel that contains the bookmarks:
  2. To rearrange a bookmark, select it in the list on the Panel Preferences page and then click Move Up or Move Down to change its position.
  3. To alphabetically sort the user bookmarks under the panel, click Sort by name .
  4. To delete a user bookmark, select it in the list and then click Delete .
  5. In the Options section, specify whether you want to display your user bookmarks in the panel above the permanent bookmarks created by your system administrator.
  6. Click Save Changes .

4. Using the Icons in the Files Panel

Here is a summary of the icons in the Files panel:






Panel Preferences

Opens the Panel Preferences page where you can manage bookmarks for the panel. For more information, see Rearranging, Sorting, and Deleting User Bookmarks.


Add a Windows Directory

Adds a bookmark for a Windows directory to the Files panel


Add a UNIX/NFS Directory

Adds a bookmark for a UNIX/NFS directory to the Files panel


Collapse Panel

Collapses a panel and hides the bookmarks


Expand Panel

Expands a panel and shows the bookmarks


Windows Folder

Indicates a bookmark to a Windows folder


NFS Folder

Indicates a bookmark to a NFS folder


Item Properties

Opens the Edit Bookmark page where you can change the properties of the bookmark


5. Book marking a Network Location

To bookmark a network location:

  1. On the secure gateway home page, click the Add a Windows Directory icon.
  2. Browse to the folder you want to bookmark.
  3. Click the Bookmark Current Folder button at the top of the page.
  4. Enter a bookmark name and description (optional).
  5. Click Add Bookmark to add the bookmark to the Files panel.

To edit a user bookmark:

  • Click the Item Properties icon next to the bookmark you want to modify, make changes, and then click Save Changes .

6. Setting Preferences

The options on the Preferences pages enable you to alter various account settings, configure default settings for various features such as Secure Meeting, uninstall client components, delete cookies and cached email information, and display or hide the Host Checker remediation page. (Note that you may not have access to all of the options described in this Help section.)

To set preferences:

  1. At the top of the secure gateway home page, click the Preferences button.
  2. Set preferences on the following tabs of the Preferences page:
    • User Home -Use this tab to rearrange the panels on your secure gateway home page. For more information.
    • General -Use this tab to change your name and password (if allowed), specify email information, specify a country for daylight savings time, and set Secure Meeting options. For more information.
    • Applications -Use this tab to uninstall client components. For more information.
    • Advanced -Use this tab to perform the following functions:
      • Delete cookies, cached email information, and your list of trusted SSL Web servers. For more information.
      • Transmit (upload) log files to your system administrator via the secure gateway. For more information.
      • Select an option to display or hide a remediation page that appears if your computer does not meet the security requirements that your administrator specified.
  3. When you are finished, click Save Changes.

7. Logging out

•  Before closing your browser window, click the Sign Out link in the top right of the secure gateway home page or click the exit button in the browsing toolbar.

•  Delete any files that you download to a machine other than your personal computer. When choosing files to download, keep in mind that even after emptying the recycle bin, data remains on the hard drive.

8. Troubleshooting

Q: When I type it says the page can't be displayed

A: Verify you have an internet connection

A: Make sure your tying the correct address in the browser

Q: When I enter my SecurID card information (user name and passcode) it keeps telling me "invalid username or password

A: Verify what you're using for your user name is your SecurID card user ID, i.e.. first name. last name

A: Verify that you're entering your 4 digit pin followed by the numbers on your card, token code.

A: Verify by trying a known good card or call the helpdesk (624-7700) and have them check your card

Q: Why do I get a blank page when I type an address in the Juniper address bar

A: You need to minimize your Juniper session if you want to browse the internet outside the state network

Q: Once I have logged into Juniper my applications such as Outlook and other software are not working

A: Juniper is set up to allow use of basic things such as OWA, your network drives, TAMS and a few other unless you have access to WSAM or Network Connect

Q: What do I do if I need to have access to things like Outlook, Mainframe, or other software?

A: Get approval from supervisor and contact the helpdesk and let them know you what software you need