BUC - Employer Services

Unemployment Customer Service

Toll-Free: 1-800-593-7660

Submit an Online Inquiry: https://www1.maine.gov/labor/contact/index.html

Customer service is available Mon-Fri, 8:00 a.m. to 12:30 p.m.

TTY/Relay for Deaf and hard of hearing: Maine relay 711

Unemployment: Changes to Work Search and Technical Support Line Availability

As of September 4, claimants who need help creating a ReEmployME account, have issues with their account, or who need to provide work search efforts for a weekly certification filed via the automated phone filing system, can call a Customer Service Representative between 8:00 a.m. and 12:15 p.m., Monday through Friday except state and federal holidays, at 207-623-6765. They may also call our regular 800 number at 1-800-593-7660 directly between the hours of 8:00 a.m. and 12:15 p.m. for assistance with their ReEmployME account, to provide a work search to complete a claim previously filed on the automated phone filing system, or any other unemployment related questions.

Outside of these hours of availability, claimants may also contact us electronically via email by visiting https://www1.maine.gov/labor/contact/index.html . Select the radio button for Unemployment and complete the form presented.


Unemployment is an insurance program providing temporary, partial wage replacement to workers who are unemployed through no fault of their own. The program is funded by Unemployment premiums paid by employers based on the amount of wages paid for covered employment. The Unemployment Premium or "tax" is paid on the first $12,000 only in gross wages an employer pays to an individual in a calendar year.

Online Services

SIDES (State Information Data Exchange System)

SIDES E-Response provides an easy and efficient portal for electronically posting responses to separation information requests.

Benefits:

  • No charge
  • Reduces postal expenses
  • Provides confirmation receipt
  • Helps reduce unemployment tax rates by reducing improper payments
  • Detects potential claim issues more timely
  • Data checks to ensure exchange of complete and valid registration

Enroll in SIDES E-Response or to make changes to your existing registration

Tax Glossary

Frequently Asked Questions

Quarterly Tax and Wage Reports



Services We Provide

  • Assist employers with registering, filling quarterly wage reports, and making payments.
  • Answer questions about liability, rates, seasonality, successorships and much more.
  • Advisory services on unemployment insurance benefit charges and tax matters.
  • Appellate services to resolve benefit eligibility and unemployment tax liability disputes.
  • WorkShare, an alternative to layoffs during a temporary business downturn
  • Speak to local groups to explain aspects of the unemployment law and system.