Due to banks being closed on the Columbus Day holiday, unemployment claims without any eligibility issues that are filed on October 6, 7 or 8 won’t be processed until Tuesday, October 9. Please plan for this delay.

Toll-Free: 1-800-593-7660

Submit an Online Inquiry: https://www1.maine.gov/labor/contact/index.html

Customer service is available Mon-Fri, 8:00 a.m. to 12:30 p.m.

TTY/Relay for Deaf and hard of hearing: Maine relay 711

For assistance with a locked ReEmployME account, please contact the Work Search and Technical Support line at 207-623-6765, Mon-Fri, 8:00 a.m. to 12:15 p.m.

On December 6, 2017, the Maine Department of Labor (MDOL), Bureau of Unemployment Compensation (BUC) implemented the first phase of ReEmployME, a modernized replacement system for Maine’s unemployment insurance (UI) program. The first phase focused on the UI benefits claim filing and management.

The second phase of ReEmployME, Employer Services (ES) tax functionality, will begin implementation in August with Registration for new Maine employers. The main implementation of the new system is expected in early November 2018. Since the late ‘90’s, Maine Revenue Services (MRS) has performed some of the UI Tax business functions for MDOL BUC. The new UI Tax system will allow MDOL BUC to resume most of those business functions and provide an improved and modernized employer online experience.

One of our primary goals for ReEmployME Phase 2 is to provide Maine businesses with relevant information that may impact their business with DOL BUC. In the weeks to come, both MRS and MDOL will be providing links to FAQs and an online repository of communication statements.

Please visit the MDOL BUC Employer Services homepage for updates about the new ReEmployME tax system and how it will affect your business or call an Employer Services customer representative at (207) 621-5120 or toll free at (844) 754-3508. http://www.maine.gov/labor/unemployment/tax.shtml

For those employers that use a payroll processor or tax preparer, please provide them with a copy of this statement.

As of September 4, claimants who need help creating a ReEmployME account, have issues with their account, or who need to provide work search efforts for a weekly certification filed via the automated phone filing system, can call a Customer Service Representative between 8:00 a.m. and 12:15 p.m., Monday through Friday except state and federal holidays, at 207-623-6765. They may also call our regular 800 number at 1-800-593-7660 directly between the hours of 8:00 a.m. and 12:15 p.m. for assistance with their ReEmployME account, to provide a work search to complete a claim previously filed on the automated phone filing system, or any other unemployment related questions.

Outside of these hours of availability, claimants may also contact us electronically via email by visiting https://www1.maine.gov/labor/contact/index.html . Select the radio button for Unemployment and complete the form presented.