TO: INFORMATION RESOURCE OF MAINE (InforME) BOARD
FROM: KELLY HOKKANEN, INFORME STAFF
DATE: MAY 23, 2001
RE: MINUTES OF THE MAY 23, 2001 INFORME BOARD MEETING
ATTENDANCE:
Secretary of State Dan Gwadosky
Tamara Dukes
Marilyn Lutz
Anne Schink
Dick Hinkley
Dick Davies
GUESTS:
Harry Lanphear, CIO
STAFF:
Kelly Hokkanen, InforME Staff
Rebecca Wyke, Chief Deputy, Office of Secretary of
State
WELCOME
Chairman, Secretary of State Gwadosky, began the meeting
by welcoming all board members present.
GENERAL MANAGER'S REPORT
Tamara presented highlights from the report:
LAUNCH OF INTERACTIVE CORPORATE SERVICES
This is a very exciting service and probably the most
comprehensive service we have done to date. We are
studying the other states to see how their services
compare to this. After polling all but 7 states, Maine
online corporate service is far more comprehensive
than any other.
OTHER SERVICES GOING LIVE:
· The Bureau of Parks and Lands website launched
today, with a searchable database of parks and lands.
The URL is http://www.state.me.us/doc/parks. Some
members of the press were at today's launch event,
and the Commissioner made positive comments about
the site and the partnership with InforME.
· OLR - "Find a Licensee" went live
yesterday. One can search by name, license number,
professional license type, and/or town and county.
· UCC Special Request service.
· Any-Deer application for IF&W is going
live next week.
· City of South Portland going live for Rapid
Renewal.
· A new subscription mechanism has been implemented,
in which subscribers will select which subscription
services they want to use.
REMIND-ME
This email reminder service is nearing completion
and will be an exciting way to provide personalization
to the portal as well as market our online services.
We will show you RemindME at the next Board meeting,
after review by the Portal Committee. This will hopefully
be a good candidate for awards, since it is a "first".
Suggestion: Add reminders for absentee ballot deadline.
We have previously formed a Portal Committee for
concerns and feedback on new portal issues. Becky
and Dick from the Board were on the Committee. Is
that correct?
Note: Add Marilyn Lutz to the Committee.
AUDIT REPORTS
Audit reports have been distributed to the Board.
There was nothing alarming in the report. We are now
getting financial statements from NIC more quickly,
around the 7th of the month. Three months of financials
are included in this GM Report.
TECHNICAL REPORT
IVR Faxback- we have been working on this over time.
It enables transactions to be done over the phone
as well as Web, and allows fax back of information.
It is used for the 53-foot trailer service, where
you can print a document from the Web or have it faxed
to you. BMV faxback has been migrated to this box
and will go live June 1. Quicktix will be using this
system as well, and hopefully launch in late August
or September.
FINANCIAL REPORT
Comment: Typo in financial report. Tamara will correct
and send revised copy to Board.
JANUS/LEGISLATURE
InforME met with the IS section of the Legislature.
They would like to move to InforME for hosting. We
have already purchased an NT server for those who
cannot move from Janus to a Unix server. Legislature
could move onto our NT server or may choose to provide
their own server. We will put together an SLA, presented
to the Tech Committee of the Legislative Council for
their approval.
Question: GM Report page 4: There is a reference
to phone calls made to accountants - were these initiated
by InforME?
Answer: Yes. We have worked closely with the agency.
Adoption rates had been poor for this service, so
we had postcards printed and they went out to Barbers/Cosmetologists.
We used phone calls for Accountants, and we will compare
the two methods. There has been an increase in renewals
after the postcards, but so far it does not seem to
merit the cost.
Question: GM Report page 8: It mentions a meeting
with IFW on MOSES implementation. What role are they
looking for us to play?
Answer: MOSES stands for Maine Online Sportsmans Electronic
System. There was a very comprehensive RFP for the
backend system which was awarded to MCI WorldCom.
We have an SLA to be their agent for the front end
interface. There was some concern that MOSES would
compete with InforME, but this has been allayed. We
will need to create a new interface once MOSES is
up and running. People will be able to print their
licenses from the Web, so we will no longer be doing
fulfillment. Time estimate is for Fall. It does appear
that InforME will continue to have a prominent role
with IFW.
Question: How does our financial revenue from services
compare to that of other states?
Answer: We hope to decrease the BMV percentage a little
more than we have. Some of our new services haven't
had the adoption rates we hoped. We expect Corps and
UCC services to be big money makers. Across NIC states
those are the second most profitable services.
Question: What does it mean that the irrevocable
letter of credit for the audit expired May 14?
Answer: It is being renewed and is not a problem.
DEMO OF ICS
Tamara demonstrated the new Interactive Corporate
Services website.
STRATEGIC PLAN: ONLINE SERVICES
Attached please find the strategic plan with suggestions
for changes to the Online Services section. Reminder:
We will come back to Mission and Vision at the end
of Strategic Plan discussions.
1. We will continue to develop applications. Many
agencies are still putting together the backend data.
Question: Should we reevaluate the prioritization
matrix?
Answer: Perhaps we can revisit the matrix at the next
meeting. It has worked very well so far. We have not
had any complaints from agencies. It will become more
of an issue as we continue on.
2. Broaden services for existing user groups, develop
"Suites" of services.
3. Increase adoption rates for existing services
Suggestion: Can we partner with Tourism, municipal/ local parks, etc. to create a site about parks and recreation throughout the state - NJ, PA have done this - including federal, state, city/local parks and rec.?
Suggestion: Maybe we have an EcoTourism user group - parks, rec, IFW.
CORRECTION
Dick Davies was present at the March 21 meeting but
was not listed on the minutes.
FUTURE MEETINGS
The next Board meeting is June 13 and we will need
quorum. There will be items requiring Board approval.
AGENDA
1. Vote on the continuation of NEI contract
2. Strategic Plan - Enterprise section
3. Review of Prioritization Matrix
4. SLA for Public Safety
Wednesday, June 13th, at 1:00 p.m.
Wednesday, July 25th, at 1:00 p.m.