TO: INFORMATION RESOURCE OF MAINE (InforME) BOARD
FROM: KELLY HOKKANEN, INFORME STAFF
DATE: JULY 25, 2001
RE: MINUTES OF THE JULY 25, 2001 INFORME BOARD MEETING

MEMBERS IN ATTENDANCE:
Secretary of State Dan Gwadosky
Tamara Dukes
John Eldridge
Jaynie Higgins
Deb Carson
Dick Davies
Marilyn Lutz
Linda Monica
Gary Nichols
Rick Record

OTHERS IN ATTENDANCE:
Kelly Hokkanen, InforME Staff
Shaye Robbins, InforME Staff
Rebecca Wyke, Chief Deputy, Office of Secretary of State

WELCOME
Chairman, Secretary of State Gwadosky, began the meeting by welcoming all board members present.

GM REPORT
Dukes presented the highlights of the General Manager's Report.

CIVIC.COM AWARD
The State of Maine received the Civic.com award for Rapid Renewal. This is great recognition for a very important application, as the first inter-branch application in the country. Rapid Renewal now has:
· 13 live towns
· 6 in beta
· 44 towns that have asked to participate

NEW PORTAL DESIGN
Changes to the portal were launched in early July, reflecting the greater focus on Section 508 guidelines for accessibility for people with disabilities. The Report includes an article Kelly wrote for the MIST newsletter explaining the changes that were made.

UPCOMING SERVICES
We are busy with finishing touches on 3 big services:
· UCC Search - imminent activation
· UCC filing - September timeframe
· QuickTix - the first application to be delivered by IVR and web (both)

OTHER PROJECT NOTES
We have been actively participating in the digital signatures workgroup. We'll keep the Board posted about developments in that area.

Campground Reservations has a launch timeline of December.

AnyDeer has been very successful. 4,099 applications have been processed through InforME as of today - about 5% of the total AnyDeer applications.

Portland Parking Tickets, currently under development, will be our second application with a municipality.

The new RemindME service is online now. This was going to be featured prominently on the portal front page but the Governor did not want it posted there, so it is listed under "What's New".

STAFFING
We are still looking to fill a marketing executive position. In the meantime, we will be hosting a couple of NIC pipeline candidates for a few months.

FINANCIAL
Revenues continue to be on track. Not as good a year as last year, but the changes in Special Request law resulted in an unusual influx of revenue last year. The ICS adoption rate is up already.
Eldridge: Are you showing gross RR revenue in the financial report?
Dukes: Actually it varies. Our accountants have asked us to change to reporting net amounts, so there will be an adjustment in our reports soon. For items where we only collect an agent fee but don't actually process a record, we only show the fee. For example, for hunting/fishing licenses, we only show the $2 fee. The gross profit is gross revenue minus cost of sales.
Chair: Please explain how the hunting and fishing licenses work
Dukes: We are still handwriting licenses right now until the change over to MOSES occurs. When MOSES in full effect people will print out their licenses so we won't be doing the fulfillment.
Lutz: Could you give us highlights of the NIC strategic planning session you attended?
Dukes: NIC experienced some of what many Internet companies experienced when the NASDAQ went down. We don't see ourselves as a dot-com Internet company. But our stock is very low right now. Just recently we told Wall Street that we will beat our projections this year - that is the good news. NIC did a lot of cutting in the other divisions they had purchased - an e-procurement company, a software company, and Conquest (Secretary of State backend work). Two of those divisions did not achieve their business plans in 2000 by a significant margin. The state portal division has been profitable since day one and continues to be. The company as a whole was not profitable but expects to be cash flow positive by Second Quarter 2002. We continue to win new state portals: Rhode Island and Oklahoma are the newest. We discussed the status of our core business - and what if any other areas are we going to invest in. There was discussion of vertical portals, for example, a portal focused on an industry that works with states, like the insurance industry.
Carson: How many state contracts does NIC have now?
Dukes: We have 15 now. RI, OK, MT, TN are the newer ones.
Carson: Does NIC project how many of the states it will win?
Dukes: We do not have any of the big 10. It has been mostly mid-tier states who have embraced the self funded model. We talked about that. We need a strategy for big states. That's one thing we're developing. Under our current market potential there are probably 10 more states we should be able to go out and get.

Chair: Any other questions about the GM report? [The Board has no questions.]

STRATEGIC PLAN - FINAL REVISIONS

The final draft version of the strategic plan, incorporating the suggestions from previous meetings, is attached.

SUBSCRIBER SURVEY
Shaye Robbins presented the highlights of the subscriber survey.

100 subscribers were surveyed
94 % reported satisfaction with InforME's services. Our goal was 95%.
There was only one person who had negative feedback.
The biggest thing we noticed was that people were not aware of a service we offer - the account management feature. 25% did not know about the feature. As a result of this, we began contacting all subscribers to let them know about the feature. We also added a new page at www.informe.org/interactive to take them right to the account management feature. 36% had called in for customer service, and they rated it at 3.58 out of 4. They were satisfied with the service.

FUTURE MEETINGS
No meeting in August

Tuesday, September 11, 1-3 p.m.

Wednesday, October 17, 1-3 p.m.