InforME Board Meeting - February 17, 2005

Board Members Present
Dan A. Gwadosky (Board Chair)
Dick Hinkley
Secretary Dunlap
Jaynie Higgins
Carrie Gott

Others Present
Dick Thompson - CIO
Denise Garland - Staff to the Chair
Kelly Hokkanen - InforME
Casey Faiman - InforME
Renee Loring - InforME

Meeting Opens
Carrie Gott opens to meeting by reviewing the agenda

I. GM Report

Carrie Gott provides the Board with an overview of the General Manager’s Report covering the months of December 2004 and January 2005.

A. Staff Update

Carrie welcomes new staff member Tim Swan, as InforME Web Designer/Webmaster. Tim has more than 15 years experience in Web design, consultation and advertising. He has worked in a variety of Web advertising and development firms and most recently owned and operated a business for more than five years.

Discussion
Q. Has the Board been provided with an updated InforME organizational chart?
A. (InforME) We will provide the Board with an updated copy.

B. Portal Highlights

Events
The Best of the Web Award presentation and eGovernment Summit was held on January 27 in the Maine Cultural Building Atrium. The event featured welcome and closing remarks delivered by Dick Thompson, CIO, a presentation of the Best of the Web Award by Cathilea Robinett (Executive Director of the Center for Digital Government) to Governor John E. Baldacci, and a presentation by Ms. Robinett of a Lifetime Achievement Award to Dan Gwadosky. Finally, the event featured showcase tables featuring different Maine.gov services. These tables were hosted by InforME staff as well as Maine agency staff.

InforME would like to recognize and thank the government agency partners who staffed the showcase tables.

Cross-Jurisdictional Services

• John T. Smith, Office of the Secretary of State
• Tamara Kaplan, Department of Economic and Community Development

Maine.gov Highlights

• Kathy Record, Office of the Chief Information Officer
• Elaine Stanley, Maine State Library

Citizen Services

• Linda Grant, Bureau of Motor Vehicles
• Betty Norton, Bureau of Motor Vehicles

Public Safety Suite

• Deb Carson, Judicial Branch
• Lt. Christopher Grotton, Maine State Police
• Sgt. Richard McAlister, Maine State Police
• Ruth Lunn, State Bureau of Investigation

Business Services

• Tim Poulin, Office of the Secretary of State, Division of Corporations
• Cathy Beaudoin, Office of the Secretary of State, Division of Corporations

Sportsman Suite

• Rick Record, Department of Inland Fisheries & Wildlife
• Donna Hall, Department of Inland Fisheries & Wildlife

Awards
In January, InforME entered a nomination for the 2005 Accenture and MIT Digital Government Awards. InforME nominated the Public Criminal Record application. Awards will be announced in April.

Publications
InforME delivered the following publications:

• Service Fact sheets
• Annual Report to the Legislature
• Maine.gov marketing signs
• Hunting and Fishing advertisement

Presentations
Casey Faiman presented to the Association of Construction and Financial Management on January 18. The presentation gave an overview of Maine.gov and the services available, and also included a demonstration of the Crash Reporting System, Driver Record Check, and Engineering License renewal.

Promotional/Media

• External -- Robinett to Present BOW Award to Maine Governor (printed January 6)
• External – State Web Site wins top award (printed in Kennebec Journal, January 28)
• Rapid Renewal Releases printed:
  • January 27: Town of Shapleigh
• February 2: Bath

Meetings

Agency Meetings

• Office of the CIO:
  • Discuss possible solutions for meeting LD 362 requirements
  • eGov event planning
  • Hosting accessibility software
• Inland Fisheries and Wildlife
  • Maine Warden Activity Reports
  • Marketing expansion meeting
• SOS:
  • CEC service list
  • Marketing Plan for Driver License/ID renewal and duplicate service
• Maine Forest Service: online burning permits
• DMR license renewal expansion
• Bureau of Health Engineering (Eating and Lodging Program)
• Office of the Treasurer – InforME overview and website work book
• DEP – Liquor Enforcement project
• DECD – one-stop business licensing project
• BABLO – website meeting
• Winter NASS meeting, Washington, D.C.

Rapid Renewal Meetings

January

• Acton BETA – January 2
• Gardiner LIVE – January 6
• Freeport LIVE – January 11
• Greenwood BETA – January 19
• Shapleigh LIVE – January 25
• South Berwick BETA – January 27

February

• Bath LIVE – February 2
• Lamoine BETA – February 3
• Woolwich Informational Visit
• Auburn Informational Visit
• Dayton Informational Visit
• Biddeford Informational Visit

Discussion
Q. Do we have a GIS map of towns that are online?
A. (InforME) We can provide a map of this.

Online Service and Website Highlights

Recent launches with high citizen benefit:

• Professional Licensing, Phase I -- This phase includes 15 different professional licensing Boards with 37 types eligible for online renewal. The new Maine.gov consistent template was incorporated to upgrade the look and feel as well as increase usability and accessibility.
• Crash Tracker (a system that allows users to automatically receive notification of crashes entered into the Maine Crash system). Online Crash Reporting service hit 71% adoption in January.
• Maine Marine Licensing – Extension of online renewal service to include 15 additional marine license types, for a total of 21 license types available.
• Annual Service “re-launches”
  • Moose Lottery
  • Turkey Lottery
  • Campground Reservations
• InforME Annual Report for the Legislature
• New and improved Webmaster Resource Center website
• Maine.gov winter photos posted
• Website contracts completed for Public Utilities Commission and the Atlantic Salmon Commission

Consultation, Training and Web Initiative Highlights
InforME is providing ongoing support to agency webmasters for the new templates, Dreamweaver, AutoForms, and the What’s New tool, and continues to provide educational presentations at the monthly webmaster meetings.

C. Project Status

Free/Fee Services Launched

• Local Portal legislative district update
• Webmaster Directory Application
• Civ Conservation Corps tribute submission
• Crash Reporting – Crash Tracker
• Maine Marine License service expansion
• Professional License service expansion
• Service re-launched
  • Turkey
  • Moose
  • Campground Reservation

Creative Services/Web Design Launched

• 2004 InforME Annual Report design
• MPUC Website site redesign
• Atlantic Salmon Commission site redesign
• DOL template header design

Free/Fee Services in progress

• Overlimit
• UCC Bulk
• MOSES upgrades
• Eatling and Lodging Licensing
• Liquor Excise Tax service
• Fire Marshal License Renewal
• Maine Marine Licensing – Phase III
• Interactive Corporate Services upgrades:
  • ARO eCheck addition
  • ICS single credit card order
• Department of Education training calendar
• Maine Arts Commission website upgrades
• Human Resource online job application

Creative Services/Web Design in progress

• Lottery redesign
• InforME redesign
• Communities for Children web design
• BABLO redesign

InforME will be meeting with Governor's Office to redesign website to fall into the template

D. New Service Requests/Prioritization

Please see board packet for project descriptions and prioritization forms for the following agency requested service:
Department of Human Resources Online Job Application

E. Financial Summary

Carrie Gott reviews the financials for the months of December 2004 through February 2005.

Follow-up

At the request of the Board, Carrie Gott provides the board with a more analytical financial breakdown and explains the differences in the growth of revenue. Carrie explains that a difference in net revenue is related to a one time special request order of crash data in month of December.

II. Strategic Plan Update

Carrie reviews the updates to 2004-2005 InforME Strategic Plan. Please see the InforME Board website for these updates.

Discussion
Q. (InforME ) How would the board like to see these updates in the future?

A. (Chair) -The Board will review and place on the agenda for the next Board meeting.

A. (Board) The strategic plan posted to the website should be updated in accordance to the document.

III. Board Membership Update

The bill submitted to the Legislature to allow the state CIO to become an official member of the InforME Board has been engrossed and is on its way to the Senate for further action. A unanimous committee support of the bill should see enactment before the next Board meeting.

Other appointments based on Board recommendations are currently under review at the Executive Office.

IV. Other Items

The CIO informs the Board that a bill is before the Taxation Committee related to the opportunity for citizens to make monetary donations to state government agencies.

V. Meeting Adjourns

The InforME Board meeting adjourns at 1:48 p.m.

Next Meeting Date(s)
March 16, 2005 at 1:00 p.m.
April 13, 2005 at 1:00 p.m.