Emergency Medical Dispatch (EMD)
Emergency Medical Dispatch (EMD) is a protocol-based medical call management system used by Maine’s 9-1-1 Centers to process calls for medical assistance. The EMD system helps ensure that all calls for emergency medical services (EMS) are handled in a professional, consistent manner and that vital information is collected during each call.
There are over 700,000 9-1-1 calls received annually by the 26 Public Safety Answering Points (PSAPs) in the state of Maine. Many of the calls are requests for emergency medical assistance. Over 480 public safety telecommunicators, licensed as Emergency Medical Dispatchers serve our state by receiving, processing, and dispatching such calls. These public servants deserve immense praise for their contributions to the public’s health and safety.
Emergency Medical Dispatchers are the "first" first responder; providing callers with instructions on how to provide cardio-pulmonary resuscitation (CPR), use an Automatic External Defibrillator (AED), control bleeding, or deliver a baby .
Click here to see upcoming dispatch education programs sponsored by the Emergency Services Communications Bureau (ESCB)