MLTI Program Partner Information

This page hosts MLTI 2.0 partner information and helpful links for MLTI programs. Check below for information and resources on different aspects of the MLTI 2.0 program.

Apple’s MLTI Support and Service

Effective July 1, 2020 Apple support and service can be reached:

Calling Education AppleCare support at 1-800-800-2775, option 3

Apple’s MLTI Hardware Repair Depot

Apple’s MLTI Hardware Repair Depot remains open and servicing schools through the 2020-21 school year. This means schools can access the hardware repair services of the Repair Depot through 6/30/2021.

ANY school in Maine DOE with Apple hardware can use this service, EXCEPT for service on Apple TV’s.

Support requests via email: mltisupport@zones.com

Areas of support can include:
  • Adding a new school to the portal
  • Updating the tech coordinator’s name and/or contact information
  • Billing inquiries
  • Billing address updates
Please include any specific repair numbers in your emails so Zones can easily identify answers and provide timely service

 

Access to the repair portal can be found at this address.

E-Rate

The schools and libraries E-Rate program is a fund administered by guidance from the FCC to provide funding for eligible telecommunications needs in schools and libraries. Most Maine schools are eligible to apply for the funding.  

Networkmaine, the entity managing the Maine School Library Network (MSLN), staffs the E-Rate program with a State E-Rate coordinator.  

For questions on eligibility, services and equipment covered, the application process and more, reach out to Maine State E-Rate Coordinator Anne Perloff. anne.perloff@maine.edu.  

For general information, visit the E-Rate resources website at http://erate.networkmaine.net/ 

MSLN

The Maine School and Library Network (MSLN) is a consortium consisting of almost 1000 schools and libraries across the state of Maine through which participants acquire Internet access, local loop circuits and other related services.  MSLN is a service of Networkmaine (a unit of the University of Maine System). Services provided by MSLN, including but not limited to broadband to all Maine schools, are paid for using a combination of funding from the Federal E-Rate program and the Maine Telecommunications Education Access Fund (MTEAF).  

For MSLN services, technical support, and contact information http://www.msln.net/index.php 

Jamf Support 

Direct call to the support line: 844-411-5263 Email support: support@jamf.com

  • Through Jamf Nation. Log into Jamf Nation and click the “Support” tab. From there they have the option to open/reply to a case via email or use Chat to reach a support technician.
  • JAMF Resource Guide

For Customer Success: success@jamf.com

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Managing Apple Devices

iOS/iPadOS Deployment Reference 

macOS Deployment Reference

Managing HP Devices

Device Setup

Software Image

Managing Wireless Networks
Apple MLTI Networks 

In the event of a network outage, or other network related issue, please contact the NetworkMaine Help Desk at 1-888-367-6756 (888-FOR-MSLN) between the hours of 7 am and 8 pm, Monday through Friday: NetworkMaine and Systems Engineering are working together to support and maintain wifi networks in Apple schools, under contract with the Maine Department of Education until June 30, 2021.

HP MLTI Networks

For support, troubleshooting and questions related to service issues of a wireless network installed as part of the Enabled 1-2-1 deployment, contact Education Networks of America (ENA) at 888-612-2880. ENA is supporting and maintaining wifi networks in HP schools, under contract with the Maine Department of Education until June 30, 2020

E-Waste Recycling

MLTI 2.0 is committed to providing e-waste resources for MLTI 2.0 programs. As a program, we understand the ever-accelerating pace of technological innovation, we are therefore committed to helping programs dispose of electronics.  Read on for e-waste recycling resources:  

 

www.upcyclellc.com 

https://www.giveitgetit.org/give-it/recycle-it/ 

 

Cleaning Equipment

The Center for Disease Control (CDC) recommends cleaning “high-touch” surfaces every day. Computers, tablets and other personal electronics (including cell phones) fall under “high-touch” surfaces. However, the methods for cleaning these devices differs from cleaning counters, tables, desks and doorknobs. If possible, use only a soft, lint-free cloth. Avoid abrasive cloths, towels, paper towels, or similar items. Avoid excessive wiping, which might cause damage. Unplug all external power sources, devices, and cables. Keep liquids away from the equipment, . If needed, use70 percent isopropyl alcohol wipe or Clorox Disinfecting Wipes, and gently wipe the hard, nonporous surfaces. Computer and tablet screens have an oil-resistent (oleophobic) surface that could be damage by the use of strong solvents. Before using any cleaning product on high-touch surfaces please consult the manufacturer’s cleaning recommendations and warranty information.

Beth Lambert
Director of Innovative Teaching and Learning
Beth.Lambert@maine.gov
207-592-4398