Maine Department of Education Data Helpdesk

NEO student reports not refreshing data from Synergy

The data on the student reports in NEO are not refreshing from Synergy. The issue is being worked on and we will update this message when it has been fixed.

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Current System Updates & Issues

Last Updated Updates / Issues System Report / Upload Issue Priority
May 11, 2018 Issue Synergy Student Enrollment Upload - Military Family Flag Required error message Districts are receiving this error message on the Student Enrollment Upload: Military Family Flag is required
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Medium
May 9, 2018 Issue Synergy Infinite Campus Districts - Truancy Upload Issues Infinite Campus Districts issues with uploading the truancy file to Synergy - RESOLVED
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Low
April 13, 2018 Update Synergy Truancy Reports - Truancy Upload and Manual Entry Truancy data can now be entered in Synergy. The Student Truancy Report and the Truancy Certification Report is in NEO.
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Medium
April 13, 2018 Update Synergy Behavior Reports - Behavior Upload and Manual Entry Behavior data can now be entered in Synergy. The Student Behavior Report and the Student Behavior Certification Report are in NEO.
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Medium
April 13, 2018 Update Synergy Attendance Report - Attendance Upload and Manual Entry Attendance data can now be entered in Synergy. The Student Attendance Certification Report is in NEO.
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Medium
March 6, 2018 Issue Synergy Infinite Campus Districts missing behavior fields Infinite Campus district users have reported they are missing required fields for recording behavior data. - RESOLVED
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Low



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