Maine DHHS Press / News Release

March 4, 2019

DHHS Announces New Wilton Call Center to Support Medicaid Expansion

Call Center will hire 45 people in western Maine to help enroll Mainers

Augusta, MAINE - The Maine Department of Health and Human Services (DHHS) announced today that it will open a temporary call center in April and hire 45 people to staff it to help respond to calls related to Medicaid (MaineCare) expansion.

The call center will operate at the Maine Department of Labor's Wilton Career Center for six months as the expansion of health coverage continues to ramp up, with an option to make the jobs permanent if the need continues. It will be funded through the current DHHS budget.

The facility will allow Maine people to get helpful information quicker and streamline the enrollment experience. Those who call the Office for Family Independence's Customer Service Center at 1-855-797-4357 with questions about Department programs, including expansion, will be directed to this new call center to learn more and receive initial help signing up, if eligible. Callers who are prepared to enroll will then be directed to eligibility specialists to complete the process.

"The impending closure of the Barclays Call Center in Wilton is a blow to the people of western Maine," said Governor Janet Mills. "When it became clear that more capacity would be needed to respond to calls about MaineCare expansion, my Administration decided to meet that need by opening a call center in Wilton at a facility already used by the state. This new call center will allow us to enroll people in MaineCare and offer temporary employment to people in western Maine at the same time, including some of those who are losing their jobs at Barclays at the end of this month."

"Our phones have been ringing off the hook with people eager to learn about the Medicaid expansion," Commissioner of Health and Human Services Jeanne Lambrew said. "This call center will help us be more responsive to people who have been waiting for health care coverage."

"The Department of Labor's Rapid Response team has been on site at Barclays in Wilton since early January," said Commissioner of Labor Laura Fortman. "We are thrilled that they and others have this new employment opportunity to help implement such an important health care program for our state."

DHHS will begin training for the 45 call center jobs starting on April 1st. The Departments of Labor and Health and Human Services will conduct outreach about this upcoming employment opportunity to notify potential employees, including those losing their jobs at the Wilton Barclays call center. Barclays announced in January that it would close its Wilton call center, with plans to lay off 227 workers on March 31st.

DHHS will hold a job fair for these positions on Thursday, March 7, 2019 from 10:00 a.m. to 2:00 p.m. at the Barclays facility in Wilton.