Provider Resources

COVID-19 Information

See the MaineCare COVID-19 webpage for updates on the Coronavirus.

MaineCare Audit Cost Reports Extension

Providers with a December 31, 2019 fiscal year end date are ordinarily required to submit their cost reports within five months of their fiscal year end, by May 31, 2020. However, in light of CMS’ extension for Medicare providers to file cost reports in response to the nation pandemic, the Department will apply the same extension to MaineCare cost reports. We will accept December 31, 2019 cost reports with postmarked dates through July 31, 2020.

KEPRO's Referral Management Process: Family Choice Members

Attention Reffering Providers: Effective May 11, 2020, the Office of Children and Family Services (OCFS), in coordination with KEPRO, has implemented changes in the referral management process to improve the referral process for both Home and Community Treatment and Rehabilitative Community Services. Please see the OCFS KEPRO Family Choice (PDF) for details.

Code and Rate Updates

See the Code and Rate Updates webpage for spreadsheets of affected codes and rates.

Primary Care Payment Increase

False Claims Act/ Fraud Abuse

HIPAA Information

Manuals, Guides, and Instructions

NPI Information

Contact Us

  • DXC Provider Services can help you with claims and billing questions or concerns. Contact us at 1-866-690-5585. TTY users dial 711. You can also e-mail.
  • MaineCare Provider Relations can help with policy-related questions or concerns. Please see the Provider Relations Assignment List (PDF) which lists the Provider Relations Specialists by section of policy.

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