Electronic Visit Verification (EVV)

Federal Requirements and Background Information

EVV stands for Electronic Visit Verification. Section 12006 of the 21st Century Cures Act mandates that states must implement an EVV system for all Personal Care Services (PCS) and Home Health Care Services (HHCS) that require an in-home visit by a provider. For information related to federal EVV requirements, please see the federal Medicaid Electronic Visit Verification (EVV) webpage.

An EVV system is used to verify the date, time, and site of a provider visit, as well as services provided and who provided the service to the MaineCare member in the member's home or in a community-based services setting. For a full list of policies and associated MaineCare services impacted, please see the Service Codes document. For a list of provider types and specialties who must use an EVV system, please see the Provider Type and Specialty document.

All impacted providers must begin using EVV by January 1, 2021, with the exception of Home Health providers providing services under Section 40, which has an implementation date of January 1, 2023. Section 40 providers may, at their discretion, choose to utilize an EVV system prior to the compliance deadline. Section 43, Hospice Services, will also be subject to EVV beginning on January 1, 2023.

Recent Project Updates

Frequently Asked Questions (FAQs)

See the EVV FAQs webpage for common questions about EVV.

EVV System Setup Options

The Department has developed an open EVV system platform which allows providers to utilize the State-offered EVV system, or their own EVV system to connect with MIHMS. For more information about utilizing the State EVV System or an Alternate EVV system, either your own or a third party vendor's EVV system, see the EVV Guides and Manuals folder on the Health PAS Online Portal. All system-related documents can be found on the Health PAS Online Portal.

The process for integrating your alternate EVV system is highly dependent on how long the provider and/or vendor takes to complete their steps in the process. If steps are completed within the recommended timeframes, then the estimated alternate EVV system integration process takes approximately eight weeks from start to finish. Providers are encouraged to plan a minimum of eight weeks for their alternate EVV system integration.

Trainings and Videos

Please see the May 2020 training announcement for more detail about live, online EVV training options. For an up-to-date schedule of EVV trainings, see the Event Calendar on the Health PAS Online Portal. You can register for EVV trainings through the Learning Management System (LMS) system.

Training videos on a variety of topics are available, such as how to use the EVV system and how to integrate a third party system. We encourage you to view the training videos through the Learning Management System (LMS) system.

Video Format and Topics

  • For providers who are using a third party EVV system, please see the Electronic Visit Verification (EVV) Training – Third Party Application.
  • For providers who are not using a third party EVV system, please see the Electronic Visit Verification (EVV) Training – Part 1 and 2.

LMS First Time Users

If you have not registered with the LMS, see the LMS First Time User Guide for assistance. To access the guide, go to the Health PAS Online Portal and log into your Trading Partner Account (TPA). Next, click on the section called "Trading Partner User Training" and you will see the link to the LMS First Time User Guide.

For assistance with registering or any other training related topic, please email the Medicaid Training Center.

MaineCare Member Engagement

EVV Member Letter (Word) - January 2019

E-Message Sign Up

In order to remain informed about EVV, please subscribe to our e-message service. The e-message service is an automated email messaging tool that we will use as the main communication method for EVV news and project developments. To ensure you receive important updates, please sign up for the MaineCare – Electronic Visit Verification (EVV) e-message service.

Please follow these steps to sign up:

  1. Enter your email address in the text box and select "Submit."
  2. Confirm your email address by entering it in the text box.
  3. Add a password if you wish (optional).
  4. Select "Submit."
  5. Click on the blue link at the bottom that says "Add Subscriptions."
  6. Scroll down to the section for the "Office of MaineCare Services" and check the box for "Electronic Visit Verification (EVV)" topic.
  7. Scroll to the bottom of the page and click on "Submit."

Contact Information

  • MaineCare's EVV email box
  • Provider Services at 1-866-690-5585, option 3

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