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Reportable Events

OCFS utilizes an electronic system of collection of Reportable Events from all OCFS children's providers.  The electronic system identified is web-based through the Enterprise Information System (EIS), which is familiar for many providers. This system is also used by the Office of Aging and Disability Services, allowing continuity of information across offices.

Categories that are required to be reported are as follows:

  • Dangerous Situations
  • Death
  • Medication Related Event
  • Neglect
  • Physical/Verbal Abuse
  • Restraint
  • Rights Limitation/Restriction
  • Serious Injury to Consumer
  • Sexual Abuse/Exploitation
  • Suicidal Acts/Attempts/Threats

Mandated Reporting

Maine law states that certain people must report to DHHS Child Protective Intake (1–800-452-1999 / Deaf or Hard of Hearing call Maine Relay 711) if they know or have reasonable cause to suspect that a child has been or is likely to be abused or neglected. The training links below are to on-line, self-paced training covering all aspects of mandated reporting in Maine for children and adults.

Clarity on Reportable Events for 18-20 year olds

Clients 18-20 years old that are receiving a CBH service: the provider would report the Reportable Event to OCFS through the EIS system. OCFS will route as necessary to OADS & SAMHS if the client is eligible and transitioning into adult services. 



To request EIS Access, EIS removal, EIS password reset or any staff updates please fill out form below:

Reportable Events Questions

Lana Pelletier (Reportable Events Coordinator) 624-5391:

EIS Helpdesk and Date Entry Corrections

Please call:

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To Report child abuse or neglect and/or institutional abuse:

Call 1-800-452-1999

Deaf/Hard of Hearing Call Maine Relay 711

The Maine Child & Family Services line is staffed 24 hours a day, 7 days a week.