Supporting Individual Success (SIS)

Up and Coming Meeting Dates

Save the Date Flyer June 20th-24th, 2016

The Office of Aging and Disability Services is hosting a series of training sessions in relation to the implementation of the Supporting Individual Success initiative.

This will cover information about the implementation, procedure, policies, rule and other tools for members, families, guardians, case managers, and providers.


The Office of Aging and Disability Services (OADS) is using a new standardized assessment tool for adults with Developmental Disabilities who receive state funding.

The Supports Intensity Scale (SIS) measures the practical supports needed by an individual.

Support needs measured include the areas of home living, community living, lifelong learning, employment, health and safety, social activities, and protection and advocacy.

It's a comprehensive assessment that engages the consumer in a positive interview process. Case managers, guardians and direct support professionals are included in the interview.

Our goals are:

  • To use the same tool for everyone.
  • To find out what each person's needs are for support.
  • To be flexible when a person needs change.
  • To make sure that each person gets the resources they need.
  • To increase person-centeredness, self-direction, employment and community inclusion.
  • To have case managers use the SIS results in Person Centered Planning.
  • To look at interview results and review the cost of services provided.
  • To complete a SIS interview once every three years for each consumer.

SIS Important Informational Documents

SIS Important Budget Information

SIS Presentation/Meeting Information

Meeting Detail Power Point/PDF Audio File Transcript
May 14, 2015: Case Managers Information Session Power Point

SIS Mapping

May 13, 2015: Provider Information Session Power Point

SIS Mapping

May 12, 2015: Family Information Session Power Point

SIS Mapping

March 5, 2015: Referral Form and ROI Presentation Power Point
August 8, 2014: Maine Section 21 Proposed Rates Webinar Link Adobe PDF*
August 11, 2014: Individual Service Packages and Budgets Webinar Link Microsoft Word*
August 14, 2014: Case Manager Meeting Power Point Audio File* Microsoft Word*
August 18, 2014: Case Manager Meeting Power Point Audio File* Microsoft Word*
November 2014: ME SUFU Presentation Power Point
November 2014: Stakeholder Meeting Presentation Power Point
July 24, 2014: Stakeholder Meeting HSRI HSRI Power Point
June 2013: HSRI Stakeholder Presentation PDF

Frequently Asked Questions

1. What is Supporting Individual Success? Answer

  • Supporting Individual Success is the new name for Maine's initiative around standardized assessments and resource allocation. Individuals with developmental disabilities will be interviewed using a tool called the Supports Intensity Scale. The results of that interview will ultimately be tied to individual budgets. Funding will be allocated at the individual level rather than the program or service level. An individual will have choice in the service array, within their individual budget. Supporting Individual Success reflects the core values of the Office of Aging and Disability Services including self-direction, personal choice and community inclusion.

2. What is the Supports Intensity Scales (SIS)? Answer

  • The Supports Intensity Scale (SIS) is a nationally recognized, valid and reliable assessment tool developed by the American Association on Intellectual and Developmental Disabilities (AAIDD). The SIS focuses on a person's daily support needs and is strengths-based.

3. Why is Maine Implementing the Supporting Individual Success initiative? Answer

  • The SIS tool is a reliable method of assessing individual support needs. Maine intends to develop a fair and equitable approach to allocating resources. The current system is not sustainable. Maine's goals include:
    • Aligning assessed support needs with funding amounts;
    • Supporting 18-20 year olds by using the SIS to inform transition planning and to estimate potential future costs;
    • Using some portion of savings to move people on waiting lists into services;
    • Encouraging independence for people served by supporting their goal to live a full life in the local community;
    • Developing self-directed service options to encourage maximum flexibility within a person's individual budget;
    • Using the SIS process and results to inform the Person Centered Planning process; and Improving quality by creating a system that is individualized and sustainable.

4. How does the assessment occur? Answer

  • A trained and certified interviewer will use the SIS to measure a person's individual support needs. It usually takes about one and a half hours to administer SIS. Some interviews may take up to three hours. The amount of time it takes depends on a number of factors, including the individual's attention span and the number of people in the group. The interview may be held in a variety of locations that offer privacy and comfort such as a person's home, where he or she spends the day, or someplace else like an office.

5. Who will participate in a SIS Interview? Answer

  • Participants in the interview include respondents and observers. Respondents answer questions in the interview. At least two respondents are required. The person whose support needs are being assessed may serve as a respondent. People who know the consumer well and are very familiar with their day to day support needs also participate as respondents. Respondents must have known the person for at least three months and have had recent opportunities to support the person in one or more environments for substantial periods of time (at least several hours per setting.) Respondents are typically service providers who are direct support staff, or family members who provide daily support to the person. In addition to direct support staff from the home, support staff from community and work settings may be respondents.

    The case manager participates in the SIS interview and will act as an observer if he or she is not familiar with the person's daily support needs. A guardian or family member may be a respondent or an observer, depending on their involvement in daily support to the person. When there are enough respondents, the case manager may act as an observer. Observers may include advocates. Respondents and observers will stay until the interview is completed. The person served may leave at any time.

6. Should clinicians be part of a SIS interview? Answer

  • The SIS measures support needs. It is not a clinical assessment. SIS respondents should have supported the person-served for at least 3 months and should be familiar with the person's day to day support needs. Typically, direct service professionals are best equipped to speak to an individual's day to day needs in areas such as bathing, toileting, meal planning, etc. Clinicians are welcome to participate as observers in the same capacity as case managers or others who are not familiar with the person's day to day support needs.

7. What kind of questions will be asked in the interview? Answer

  • The interviewer will ask about the supports a person needs at home, in the community, with friends and at school or work at this date in time. Other questions will focus on a person's needs in the areas of health and safety and essential medical and behavioral supports. Rather than looking several years back at historical behavior or events, SIS questions focus on current support needs.

8. How does the SIS interview capture the support needs of people with extraordinary needs? Answer

  • Answers on specific SIS questions will indicate that a person may have extraordinary medical or behavioral needs. The SIS interviewer will then ask a series of supplemental questions to gather additional information. Individuals, identified through this process as having extraordinary needs, will receive a comprehensive record review to ensure that the SIS has accurately captured their current support needs.

9. What happens after the SIS interview? Answer

  • The interviewer will send a report of the assessment results to the case manager after the interview. The case manager will then share the SIS results with the person-served and his or her guardian if there is one.  With the person's permission, the case manager may send the report to the person's provider agencies.

10. Does the SIS interview replace a Person Centered Planning meeting? Answer

  • No. The Person-Centered Planning meeting will continue to be held once a year for every person served. The SIS interviews will be held once every three years. Information on the person's support needs from the SIS will be used to help inform the Person-Centered Plan. You can get a lot of information during an interview that is useful in developing a plan. The SIS is a conversation starter!

11. Will the SIS assessment change my eligibility for the Medicaid Waiver? Answer

  • No

12. What has Maine accomplished already? Answer

  • The initial phase of the SIS initiative began in March 2012 when SIS interviewers assessed a random sample of 500 individuals who receive Section 21 MaineCare Waiver services. These interviews were completed in September 2012. The Human Services Research Institute analyzed data collected from these interviews and produced a report summarizing its findings in November 2012. SIS interviewers are now assessing a random sample of 700 individuals who are receiving Section 21 services. They will then proceed to interview the remainder of persons on Section 21. A rate study will be conducted and funding levels will eventually be tied to individual SIS results.

    Maine has held stakeholder meetings with self-advocates, providers, advocates and others to gather input and share information. The Department has contracted with a provider to conduct a rate study. Following the January 2013 stakeholder meeting a name was selected for this initiative - Supporting Individual Success. Supporting Individual Success is person centered and is reflective of both the Supports Intensity Scale interview results and the plan for pairing those results with individual budgets.

13. Where can I get more information about Supporting Individual Success? Answer

  • For more updated information about Maine's implementation of this initiative, Click Here
  • You may also visit AAIDD's website for more information on the Supports Intensity Scale:
  • You may contact:
  • Quality Assurance/Quality Improvement Manager
    Maine Department of Health & Human Services
    Office of Aging and Disability Services
    SHS# 11, 32 Blossom Lane
    Augusta, ME 04333
  • Phone: (207) 287-9200

14. Will interviews conducted during the pilot phase be redone? Answer

  • The initial phase of the SIS initiative began in March 2012 when interviewers assessed a random sample of 500 individuals who receive Section 21 MaineCare Waiver services. These interviews, which were voluntary, were completed in September 2012. The Human Services Research Institute (HSRI) analyzed data collected from these interviews and produced a report summarizing its findings.

    HSRI recommended that the Department consider the initial 500 sample as a pilot. This is consistent with recommendations made to other states that are implementing the SIS in conjunction with rate setting. To ensure quality of the interview, which is now a required assessment, and accuracy of the data, those individuals who participated in the pilot will have another SIS interview. A rate study will be conducted and funding levels will eventually be tied to individual SIS results.