Facility Information

1. Nursing Home Compare

Nursing Home Compare has detailed information about every Medicare and Medicaid certified nursing home in the country. A nursing home is a place for people who can't be cared for at home and need 24-hour nursing care. The information on Nursing Home Compare can help you learn:

  • How nursing homes have performed on health and fire safety inspections
  • How the nursing home is staffed with nurses and other healthcare providers
  • How well nursing homes care for their residents

2. Maine Long-Term Care Ombudsman Program

An advocacy program for long-term care consumers.

The Maine Long-Term Care Ombudsman Program is a non-profit agency whose mission is to advocate for quality of life and care for long-term care consumers. Our services are free and confidential. Federal law and Maine law authorize our staff to investigate complaints made by or on behalf of long-term care consumers and to assist consumers in exercising their rights that are guaranteed by law.

Contact Information:

Address: 61 Winthrop Street
Augusta, Me 04330
Phone: (207) 621-1079
Toll Free: (800) 499-0229
Fax:(207) 621-0509
Email: MLTCOP@MaineOmbudsman.org

3. Make a Complaint

Division of Licensing and Certification (DLC) Complaints:
DLC surveys Health Care Facilities and Agencies to assure they are in compliance with Federal and State Regulations.

A report should be made to DLC if you feel that patients or residents have been harmed or may be harmed by the inappropriate practices of a healthcare organization. Organizations may be out of compliance with regulations, even if no staff members are intentionally or recklessly harming patients or residents.

Use this link to access the Reporting Form to complete and submit a complaint. (PDF)

There are four ways in which you can make a complaint:

  1. By Email: dlrs.complaint@maine.gov **Preferred Method**
  2. By Fax: 1-207-287-9307
  3. Call Toll Free: 1-800-383-2442 or 207-287-9308
    • When filing a complaint via telephone, please be prepared to:
      • Provide your name, telephone number, and address. However, anonymous complaints are accepted as well.
      • Identify the name of the facility/provider being reported;
      • Provide a detailed summary of concerns;
      • Provide additional details as requested by the DLC staff.
  4. By US Mail:

    Division of Licensing & Certification Complaint Intake
    Department of Health and Human Services
    Maine Center for Disease Control and Prevention
    41 Anthony Avenue
    11 State House Station
    Augusta, Me 04333-0011

    *Messages left after normal business hours, (to include evenings, weekends and holidays) will be returned during regular business hours.

4. Inspections

Information later.