If you have questions or concerns about your EBT or P-EBT account please call the number on the back of your card, (800) 477-7428, or the OFI Call Center even if you get a text or e-mail asking you to contact a different number.
The OFI Call Center is available from 7:00am to 4:00pm, Monday through Friday, at 1 (855) 797-4357. Call Center representatives can assist you with getting a status update on your case, printing and mailing applications, renewals, and other documents, as well as updating your address and phone number or ordering new EBT of MC cards. They can also assist you with OFI's online portal, My Maine Connection (MMC). OFI Eligibility staff are also available Monday through Friday, 7:00am to 4:00pm, and the Call Center representative can transfer you as needed.
We help connect Maine families to benefits and services that foster health, safety, resilience, and opportunity and help them to meet a wide variety of needs. Our office is comprised of three divisions: Eligibility Services, Child Support Services and Disability Determination Services.
More Programs and Services
My Maine Connection (MMC)
My Maine Connection (MMC)—is OFI's online portal for applications, renewal, and change reporting. www.MyMaineConnection.gov.
Resources for the end of the Public Health Emergency
Home Energy Assistance Program (HEAP)
The Home Energy Assistance Program (HEAP) helps qualified homeowners and renters pay for heating costs. Benefits include help paying for fuel and emergency fuel delivery. To learn more about how to apply for HEAP, please visit Maine Housing's website.
Free Hot Water Heaters through Efficiency Maine
Did you know that Efficiency Maine offers low-cost and no-cost energy upgrades to households that receive SNAP, TANF, or MaineCare? You could be eligible for a free, installed heat pump water heater. Detailed information about programs and requirements can be found here.
Register to vote
Voting is the right and responsibility of all citizens in Maine. Mainers have the opportunity to determine who will be elected to a number of important positions including State Legislature, U.S. Congress, U.S. Senate, and the Presidency. Mainers can register to vote in-person before or on Election Day. Learn more about registering to vote
OFI 101: MaineCare, SNAP, TANF and More
OFI 101 is a no-cost webinar for community partners and others who help Maine people navigate OFI benefits. We welcome case managers, social workers, community partners, and others who help people navigate the OFI systems for MaineCare, SNAP, TANF, and other OFI benefit programs.
Pre-registration is required. No Continuing Education Units provided.
OFI 101 is an opportunity for case managers, social workers, and other social service providers to get insight into DHHS Office for Family Independence (OFI) programs. Our goal is to improve client access to necessary benefits and help community partners navigate the system more effectively on behalf of their clients, consumers, and participants.
Each discussion will cover:
- Information about OFI programs, including MaineCare, SNAP, GA, TANF (including TANF-related programs like Emergency Assistance, Alternative Aid, and Parents as Scholars), and HOPE
- A broad overview of OFI systems
- Frequently asked questions about eligibility
- A walkthrough of the eligibility process from application to decision. Topics covered include:
- different methods of applying
- nonfinancial eligibility rules, including how immigration status affects eligibility
- financial eligibility rules, including how OFI budgets for benefit eligibility and why LIHEAP matters so much for housed people receiving SNAP
- program timeframes and compliance
- How to communicate with the Department
- Question-and-Answer period
Current Webinar Dates
Webinars will be hosted on the second Friday of every month on Microsoft Teams. Each month the webinar will alternate between morning and afternoon sessions. Click on the link below to register. If you have any questions or need assistance with registration, email OFI101.DHHS@maine.gov
June 14, 2024 10:00am - 12:00pm |
July 12, 2024 2:00pm - 4:00pm |
August 9, 2024 10:00am - 12:00pm Registration coming soon |
September 13, 2024 2:00pm - 4:00pm Registration coming soon |
October 11, 2024 10:00am - 12:00pm Registration coming soon |
November 8, 2024 2:00pm - 4:00pm Registration coming soon |
December 13, 2024 10:00am - 12:00pm Registration coming soon |
January 10, 2025 2:00pm - 4:00pm Registration coming soon |
February 14, 2025 10:00am - 12:00pm Registration coming soon |
March 14, 2025 2:00pm - 4:00pm Registration coming soon |
April 11, 2025 10:00am - 12:00pm Registration coming soon |
May 9, 2025 2:00pm - 4:00pm Registration coming soon |
About the presenters:
Jem Hodson (they/them) and Sean Emmons (he/him) are Regional Policy Specialists and trainers with the Office for Family Independence (OFI). As members of the Training Unit, they provide policy and process support for OFI Eligibility staff. In addition to their State service, Jem and Sean together also bring over two decades of experience working directly with unhoused individuals in Southern Maine shelters and related programs. Sean and Jem recognize the challenges that service providers face when trying to assist clients and consumers with their benefits. They hope to provide information that helps others navigate the Department's processes.