April 21st Brings Seasonal Change in Electric & Gas Service Disconnection Rules
April 15, 2010
Augusta, Maine—In the winter season, electric and gas utilities may not disconnect service without express permission from the Maine Public Utilities Commission’s Consumer Assistance Division. The Commission reminds all gas and electric consumers that this disconnection protection is lifted starting next week, on April 21st, and will not be applied again until November 15. During the current period, utilities still must follow Commission rules which govern the timely issuance of disconnection notices and other procedures before a service may be terminated.
“It’s important for consumers to be aware of their rights and obligations, as the season of ‘winter rules’ for disconnections come to an end,” said Commission Chair Reishus. “For the rest of the year, we do have rules and services in place which can help consumers who make good-faith efforts to pay their bills avoid disconnection at any time of year.”
The Commission is encouraging consumers who may not have paid their entire amounts due over the winter to contact their electric or gas utility to ensure that payment arrangements are up-to-date and fully understood by both parties. If there is a disagreement, consumers should contact the Commission’s Consumer Assistance Division at 1-800-452-4699.
The Consumer Assistance Division can assist consumers in their efforts to negotiate a payment plan with their utility. In addition customers can also call 2-1-1, which can direct them to federal, state and local resources available to help them pay utility bills.
Contact: Evelyn deFrees, 207-287-6141 evelyn.defrees@maine.gov
