C.N.A. Registry Portal

By Cindy Hopkins, OIT

In the first half of 2009, OIT worked with DHHS/Division of Licensing and Regulatory Services (DLRS) to implement a law that was passed in the previous legislative session. The resulting system functionality allowed licensed facilities to determine if an unlicensed individual other than a C.N.A. committed abuse, neglect or misappropriation of property. Thanks to the efficiencies gained by the C.N.A. web portal that allowed DLRS to do this with existing resources.

DLRS tracked the impact of the newly developed portal with the change in phone calls to the business area. This portal allowed both the C.N.A. and an employer to check whether a C.N.A. is active on the Registry or whether they have been annotated for abuse. The included chart below and its metrics show that the demand on the DLRS staff decreased significantly. The call volume went from a peak of over 1200 calls in May to roughly 600 calls in October – a fifty percent decrease in demand.