Core Technology Services – the “Core” of OIT Support
by Greg McNeal, Chief Technology Officer
The Office of Information Technology,Core Technology Services, provides “core” support for the majority of State Agencies and their systems. Core Technology, in partnership with the Agency Information Technology Directors (AITD), is responsible for common IT services throughout State government. Core Technology is part of the "enterprise" approach to the IT consolidation led by the Chief Information Officer . To learn more about what Core Technology does, visit http://inet.state.me.us/oit/services/CoreTechnology/ .
Highlights include:
• Services provided: You will find new organizational charts, the OIT Service Catalog, and details on the services each team provides.
• What's up, and what's not: Find out the current status of all the IT platforms supported by Core Technology – the network, individual servers, the Oracle environment, etc. You will also find the latest reports of open Footprints tickets for the Oracle, Unix, Windows, Backup/ Recovery, and other teams.
• Getting help – and self-help tips: Core Technology Services not only supports IT systems for the State, we also support the people who use those systems. Find out all the ways we can help you, including a dozen categories of self-help tips for common problems.
• Workload scheduling – for systems deployments and major initiatives : Here you can determine when systems or other major projects are scheduled to be “worked” by various Core Technology teams. The “ Workload Scheduling Center ” is coordinated by a new Core Technology Liaison Unit. We welcome your suggestions for how to improve workload scheduling and coordination.
The Office of Information Technology stresses the importance of an all-inclusive approach to delivering services to customers. Core Technologies provides web links to the following OIT areas which work hand in hand with Core Technology in meeting customer needs:
- Agency IT portfolios: Get an all inclusive view of all proposed initiatives and the systems that Agencies have developed, most of which are hosted and supported by Core Technology Services and the Project Management Office. You can look at the list Agency-by-Agency , or download a comprehensive spreadsheet of all State IT investments.
- Enterprise architecture, IT standards, and systems interfaces: The State's Enterprise Architecture and IT standards are guiding the future of how we will deliver systems support to Agencies, in an "enterprise-wide" environment.
- Project management advice – for successful IT systems: Core Technology's success depends on quality staff, first-rate technology solutions, and sound project management work practices. With OIT's Project Management Office working in an advisory role we incorporate project management methodology into IT systems by doing “Project Management in 10 Easy Steps.”
"The Office of Information Technology exists to provide technology support to the businesses and programs of Maine State Government. We do IT!"
