Systemic Complaint Policy

INFORMATIONAL LETTER: 90
POLICY CODE: KEA

TO: Superintendents of Schools; Child Development Services Regional Board Chairs; MADSEC; Maine Parent Federation; Southern Maine Parent Awareness; Disability Rights Center
FROM: Susan A. Gendron, Commissioner
DATE: April 16, 2009
RE: Systemic Complaint Policy

The Maine Department of Education (MDOE) is obligated to investigate complaints of violations of the Individuals with Disabilities Educational Improvement Act (IDEA) of 2004 and the Maine Unified Special Education Regulations (MUSER), including complaints that raise systemic issues.

A Systemic Complaint Policy has been developed to explicitly define the term systemic complaint and to address procedural issues. The policy is available on line at:
http://www.maine.gov/education/speced/dueprocess/index.htm.

In addition, a model form has been developed for use by those wishing to request a systemic complaint investigation. The form is available on line at:
http://www.maine.gov/education/speced/dueprocess/ .

If you have any questions or would like further information, please contact Steve Spear at 624-6645 or steve.spear@maine.gov ., or Susan Parks at 624-6646 or susan.parks@maine.gov .