Maine Department of Health and Human Services Direct Hire Vacancy Announcement Social Services Program Specialist I Quality Assurance Specialist-LSW required-6 positions

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CODE:  5092	RANGE:  22 (Prof. & Tech. Svcs.)      $34,091.20 - $46,217.60/yr.

Value of State-paid Health & Dental Insurance:  $341.08 biweekly (90% state contribution)

Value of State's share of employee's retirement:  11.54% of pay.

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Opening Date: August 2, 2012	Contact:	Kris Albert
Closing Date: August 16, 2012	Telephone:	207-287-1871
Location: Augusta (2), Portland (1), Bangor (2), Caribou (1)

Agency Information

The Department of Health and Human Services (DHHS) provides supportive, preventive, protective, public health and intervention services which protect the public health and assist our customers and caregivers in meeting their needs; and that assist families in providing for the developmental, health and safety needs of their children. The Office of Aging & Disability Services (OADS) within DHHS oversees a broad range of community services for older persons and persons with disabilities; home and community-based services; long term care services; a comprehensive system of support for individuals with intellectual, physical and developmental disabilities; brain injury services; consumer-directed services; quality assurance and quality improvement services including independent assessment services; adult protective services; and public guardianship and/or conservatorship services for individuals who are incapacitated and least restrictive alternatives are not available. The OADS is designated as the state unit on aging for planning purposes and administration of programs under the Older Americans Act. OADS fulfills its mission through: Prevention, Intervention, Care Management, Community Partnerships, Policy and Information Services.

Job Duties

The Quality Assurance Specialist will coordinate, summarize and evaluate the quality of ongoing services provided primarily by regional state staff. Some work will include QA of services provided by contracted community agencies. Focus areas include Targeted Case Management, Waiver services, Adult Protective Services, Reportable Events, Probate Court Work, Crisis Services and Public Guardianship/Conservatorship. This position does the following: 1.) Reviews and analyzes program policies, procedures, rules and regulations in order to determine compliance, recommend revisions and improve program effectiveness and efficiency. 2.) Monitors and collects reports, data, and related information in order to evaluate program performance. 3.) Reviews and assesses statistical data regarding type, nature, and frequency of services delivered in order to prepare required and requested service delivery reports. 4.) Conducts site reviews in order to assess gaps, strengths, and weaknesses in service delivery. 5.) Provides technical assistance, consultation and problem solving support to address identified issues. Statewide travel is required.

Requirements

In order to qualify, you must have six (6) years of education and/or professional experience in social services casework, social services program development/delivery, or social services related fiscal/budget administration/analysis work. In addition, you must have a Licensed Social Worker (LSW) license as issued by the Maine State Board of Social Worker Licensure. The backgrounds of well-qualified candidates should demonstrate the following competencies:

1. A knowledge of the Office of Aging and Disability Services regulation, policies and procedures, knowledge of applicable MaineCare policy and CMS reporting requirements.

2. A knowledge of OADS programs and experience working with the aging and disabled adult populations, including health related and social service delivery programs including: Adult Protective Services, Public Guardianship and Conservatorship, Reportable Events, Crisis Services, Employment Services, Targeted Case Management and Waiver Services.

3. Ability to work collaboratively and cohesively with a team, including conducting interviews with consumers, families, providers and regional staff in a friendly and professional manner.

4. Experience using information systems and other information to collect, analyze and compile data; experience with MAPSIS and EIS preferred; examine work produced by LSW staff to determine compliance with regulation, policy, laws, performance standards and procedure; and preparing management information reports that summarize program effectiveness and compliance with performance measures, and making recommendations for improvement.