IMPORTANT: MLTI Buffer Pool Backlog
Published:April 14, 2010
As you may be aware, a backlog of buffer requests has been developing, and we’d all like to see this backlog disappear. Many buffer requests take a significant amount of time to process because we do not have all the necessary information, and we send emails back and forth with schools trying to collect what we need to approve each request.
In an effort to clear this backlog, we are going to reject all buffer requests that are more than two weeks old and that lack sufficient information. This does not mean that these buffer requests are not eligible for approval; it simply means that we have been waiting for necessary information for longer than two weeks.
If your request is rejected, your leadership team will receive an email titled “MLTI Buffer Request Disapproved,” which will include our notes regarding why the request was rejected, so please pay close attention to these emails. Please add the address email@example.com to your safe senders list or your address book to ensure that your junk mail filter doesn’t block you from receiving these important messages.
Please make sure your Contact Information is up to date in the Asset Manager, because the email addresses in the Contact Information are those used to contact your leadership team. If your contact information isn’t correct, please email firstname.lastname@example.org with the corrections.
If your buffer request is rejected for insufficient information, please resubmit your request when you can provide answers to the following questions:
- What damage did the MacBook sustain?
- How did the damage occur?
- In your estimation, was the damage accidental, intentional, or negligent? (Intentional or negligent damage is not eligible for a buffer replacement; however, alternative arrangements can be made with the DOE to replace a device if the damage exceeds the replacement cost. A quote from the Depot will be required to make this determination.)
- If your school has exceeded the buffer allotted for this school year, please include a quote from the Depot with the pricing and tiers/options quoted.
Going forward, if your school is below their current allotment we will need answers only to questions 1 -3. Likewise, if your school is over their current allotment, we will need answers to questions 1-4.
If your buffer request was submitted to replace a stolen device, please send a copy of the police report to the MLTI Project Office. You may fax it (with a cover page) to 624-6601. If you have an electronic copy, please email it to email@example.com.
If you feel that you have submitted a buffer request with all necessary information, and you have not yet received the help you need, please contact the MLTI Project Office, firstname.lastname@example.org as soon as possible and reference the asset tag number of the buffer unit.
Once this backlog is eliminated, our goal is to respond to all buffer requests within one school day. If additional information is requested of your school, please provide that information within 48 hours. If we do not receive the information in that time period, we may disapprove the request and ask you to resubmit when you have all the information needed.
Should you have any questions about this process, please refer to the MLTI Policy Manual, which explains the buffer process starting on page 33.
For further information, please feel free to contact the MLTI Project Office at email@example.com.
MLTI Project Team