Buffer Pool Updates
Published:December 17, 2009
Dear MLTI Schools,
We would like to take a moment to emphasize a few things about the buffer process that will help all MLTI schools manage the buffer pool and make things run smoother for everyone.
1. We have worked with Apple to significantly reduce pricing on replacement parts for the MLTI III deployment. With schools' buffer allotment set at approximately 1% of their total deployment this year, we encourage you to review the new pricing structure in the MLTI Policy Manual on page 17.
2) When schools decide to submit a buffer request for damage, we ask that they be specific about how the damage occurred, the type of damage (broken LCD, etc.), and indicate if the damage was "accidental" or "intentional." This is very helpful to the DOE and allows us to quickly process requests. Complete details for submitting a buffer request can be found on page 34 in the MLTI Policy Manual.
3) We ask that schools not submit a buffer request as a means for reporting a lost or stolen device. The process for reporting a lost or stolen device can be found on page 35 of the MLTI Policy Manual.
4) And finally, we would like schools to contact the DOE if they need to know how many buffers they have used. The asset manager doesn’t track the number of ‘Buffers Received’ very well. We have recently updated everyone’s Buffer Allotment for this first year. This information is located in the MLTI III Asset Manager on the Asset Tracker page in the Summary area.
We hope that you have found this helpful, however, if you have any questions, you are welcome to contact us at firstname.lastname@example.org.
Thank you for your continued support,