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Chapter 11: Consumer Rights When Repairing Your Vehicle
This chapter describes the rights of consumers who bring their vehicle to a repair shop. Consumers have a right to establish a ceiling on the cost of repairs. If the repair shop exceeds that ceiling, then the repair shop must pay the difference. All repair shops must post a sign informing the consumer of these rights and the sign must also state the hourly rate charged by the repair shop.
Chapter 11: Consumer Rights When Repairing Your Vehicle (PDF) This file requires the free Adobe Reader.
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Last revised: October 27, 2009
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