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Chapter 01: How To Enforce Your Consumer Rights
This chapter provides advice on how to effectively complain if you feel a business has treated you poorly. It also describes the Attorney General’s Consumer Mediation Service, which attempts to resolve consumer disputes with businesses. There is no charge for this service.
Chapter 1: How to Enforce Your Consumer Rights (PDF) This file requires the free Adobe Reader.
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Last revised: 1/18/13
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