FOR IMMEDIATE RELEASE
February 27, 2007
Contact: Don Cookson
New Bureau of Motor Vehicles Branch Office
Opening March 5 in Augusta
Long-awaited new facililty helps to enhance customer service
Secretary of State Matthew Dunlap has announced the official opening of a new branch office of the Bureau of Motor Vehicles at 19 Anthony Avenue in Augusta. The first day of business will be Monday, March 5, with doors opening at 8:00 am. According to Dunlap, the new branch will have the same hours of operation as the previous location at 285 State Street in Augusta (8:00 am to 4:30 pm, Monday through Friday), as well as the same efficient staff on hand to handle customer needs- but that’s where the similarities end.
“The new office has been designed from the beginning to benefit our customers,” says Dunlap. “By crafting the facility while always keeping improved service in mind as the top priority, we’re convinced everyone will find their visits to the BMV a much more pleasant experience at this new location.”
The Augusta BMV branch had long outgrown the rented space it has occupied on State Street for longer than 10 years. The new location adds an extra customer service window to help ease the crunch during peak demand hours. According to Lucy Taylor, Section manager for the Bureau of Motor Vehicles, other improvements are aimed at addressing specific customer concerns which were identified as part of a customer satisfaction survey. “Many customers indicated that we were hard to find and we will be more visible in the new location,” said Taylor. “Also the entrance and exit to the street will be safer. We have had numerous bad accidents here at the current BMV branch office due to the double lanes, four way intersection and the speed that vehicles travel up and down State Street.”
The relocation of the Branch office will take place starting as soon as the State Street office closes Friday, March 2. Crews will work throughout the weekend setting up work stations and transferring records. The new location will open promptly at 8:00 am Monday March 5, eliminating any concerns about interruption of service. A ribbon cutting ceremony is set for Monday, March 12, at 10:00 AM.