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Home > Motor Vehicle Branch Office Manager I

Motor Vehicle Branch Office Manager I
(Direct Hire)

Class code (7330)

Pay Grade: 20 ($32,864.00 - $44,387.20 annually)

Value of State paid Health and Dental Insurance:

100% State Contribution (employee pays nothing): $377.46 biweekly (Health: $363.77 / Dental: $13.69)
95% State Contribution (employee pays 5%): $359.27 biweekly (Health: $345.58 / Dental: $13.69)
90% State Contribution (employee pays 10%): $341.08 biweekly (Health: $327.39 / Dental: $13.69)
85% State Contribution (employee pays 15%): $322.89 biweekly (Health: $309.20 / Dental: $13.69)

Value of State’s share of Employee’s Retirement:  11.54% of pay

Open: March 1, 2013

Closes: March 15, 2013


  • The Secretary of State, Bureau of Motor Vehicles has a current full time vacancy in Bangor, Maine. BMV is seeking a self-reliant individual with strong leadership, records management, computer and business math skills to manage the Motor Vehicle Branch Office in Bangor, Maine.
  • You must submit a direct hire application and cover letter addressing the questions below directly to the Bureau of Motor Vehicles, Human Resources, to be considered for this position.


BMV operates a main office facility in Augusta and 13 branch offices on a state-wide basis. These offices provide the public with operator’s licenses, title and registration services, and collect taxes due when vehicles that are purchased from other than a dealer are registered.


The Manager of the Bangor Branch Office will plan and direct the work of local office staff. This includes interviewing and selecting applicants for vacant positions, developing and training staff in all aspects of branch services, completing annual staff performance evaluations, and ensuring staff work schedules support efficient office operations and provide timely service to customers. The Manager will ensure the work of staff is properly completed and consistent with BMV policies, processes, and procedures, and that money collected in the Branch is properly accounted for and deposited. The Manager will also provide local facilities management and serve as the informational liaison between the Bangor Branch Office staff and other BMV staff.


The Branch Office Manager must recognize that BMV is a service agency, and providing prompt and effective services to the public is at the core of the agency’s mission. The Manager will be challenged by BMV’s commitment to improve service delivery during a time when staff levels are expected to remain static. Unlike other service providers, BMV’s policy is to serve all customers who enter a local office prior to the closing time, even if that means serving these customers after the office has officially closed. The Manager must articulate a customer-focused philosophy and demonstrate a commitment to customer service by serving as a role model for office staff. Another challenge facing the Manager will be ensuring that branch office operations and staff are abreast of continually changing work processes including changes to rules and regulations governing local office operations, technology systems utilized by staff to provide services to customers, and physical changes to the local office work environment. The Manager will be challenged by the constant need to balance the needs of staff and customers with the Manager’s administrative responsibilities. This includes quality control processes; accounting of all moneys collected in the office; and the sharing of information with other BMV divisions and senior managers through management reports, formal meetings and conferences, and personal contact.


A Bachelor’s Degree in Business/Public Administration, Accounting, or related field -AND- one (1) year of experience in business management, accounting, personnel management, motor vehicle law and regulations, or related field. Equivalent work experience may be substituted for the educational requirement on a year-for-year basis.

The background of competitive candidates will demonstrate the following competencies:

  1. The ability to communicate effectively orally and in writing, to adapt communication styles as needed, and to help ensure information flows smoothly and is timely.
  2. A history of working collaboratively and of using good judgment to create plans and resolve problems.
  3. A record of being “results oriented” demonstrated by a history of (a) effectively implementing and  evaluating plans, and (b) focusing resources to meet established goals and priorities.
  4. The ability to be a supportive coach and leader capable of assessing others’ work efforts,    help others develop necessary work skills and abilities, and act as a mentor and role model.
  5. A “customer focused” philosophy demonstrated by a history of striving to help colleagues, Business partners, and Maine citizens identify and meet their business needs.
  6. Strong business math and record keeping skills that demonstrate the ability to document and account for all moneys received in local office operations accurately.

NOTE:  You must include a cover letter specifically addressing each of the competencies listed above with your application materials.


You must complete a State of Maine Direct Hire application form available at the Human Recsources Office, Bureau of Motor Vehicles in Augusta, all Maine Career Center Offices, or on line at: and a cover letter specifically addressing each of the six competency areas listed above.
The completed application form and cover letter must be submitted by the closing date to:

Human Resources
Bureau of Motor Vehicles
29 State House Station
Augusta, ME 04333-0029

Telephone: (207) 624-9010
Fax: (207) 624-9313

The Maine Bureau of Motor Vehicles is an Affirmative Action/ Equal opportunity Employer