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Home > Job Opportunities > Customer Representative Associate II - Motor Vehicle

CUSTOMER REPRESENTATIVE ASSOCIATE II - MOTOR VEHICLE

Code: 652000

Pay Grade: 14 ($12.83 - $17.97/hr.)

Value of State paid Health and Dental Insurance:

100% State Contribution (employee pays nothing): $377.46 biweekly (Health: $363.77 / Dental: $13.69)
95% State Contribution (employee pays 5%): $359.27 biweekly (Health: $345.58 / Dental: $13.69)
90% State Contribution (employee pays 10%): $341.08 biweekly (Health: $327.39 / Dental: $13.69)
85% State Contribution (employee pays 15%): $322.89 biweekly (Health: $309.20 / Dental: $13.69)

Value of State’s share of Employee’s Retirement: 11.54% of pay


Effective Date:
May 20, 2013


Closing Date:
June 3, 2013


CURRENT VACANCY INFORMATION:

  • The Bureau of Motor Vehicles has a full time vacancy in the Bangor Branch Office on our Mobile Unit.
  • Qualified applicants must apply directly to the Bureau of Motor Vehicles, Human Resources to be considered for this position.
  • You must complete and submit a standard State of Maine Direct Hire employment application form, supplemental qualifications form, and resume in order to be considered.

JOB DESCRIPTION:

This is office and administrative support work with a regulatory or eligibility component in assisting the public with applications, fees, and/or examinations related to motor vehicle registration and/or driver licenses.  Responsibilities require independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.  This position is responsible for assisting the public with applications, fees, and/or examinations related to voter registration, motor vehicle registration, and/or operator licenses.

Mobile Unit Responsibilities:

  • Responsible with partner for safely getting equipment into and setup properly to serve the public at work sites.
  • Responsible for proper use of state vehicle and for getting to work sites in a safe and timely fashion to esnure good service to the public.
  • Mobile unit staff: Required to wear a uniform provided by the State once probation is complete.
  • Mobile unit staff: Required for overnight status at least one week per month.

MINIMUM REQUIREMENTS:

In order to qualify, you must have training, education, and/or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, and/or examinations that have an eligibility or compliance component; and 2) the ability to use independent decision making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.

GENERAL INFORMATION:

TYPICAL DUTIES in this job classification include:

  • Code, compute, verify, post, reconcile, and/or update standard documents and financial transactions.
  • Present routine factual information to individuals/groups.
  • Assist customers with motor vehicle and/or voter registrations.
  • Administer driver licensing written and vision tests in accordance with set procedures.

TESTING PROCEDURE:

The information you provide with your application and Supplemental Qualifications Form will be compared to criteria developed by experts who are familiar with this job and its requirements, and converted to a pass/fair score.

The Bureau of Motor Vehicles, Human Resources reserves the right to use any other selection devices necessary in order to identify those candidates who are most qualified.


APPLICATION INFORMATION:

You must complete a State of Maine Direct Hire Employment Application form available at the Bureau of Human Resources in Augusta, all Maine CareerCenter Offices, and on our Web Page (www.maine.gov/bhr/state_jobs).  The complete application, supplemental and resume must be submitted to:

BUREAU OF MOTOR VEHICLES
HUMAN RESOURCES
#29 STATE HOUSE STATION
AUGUSTA, MAINE  04333-0029

TELEPHONE:  (207) 624-9010          FAX: (207) 624-9313

(Located at 101 Hospital Street, Augusta, ME)

INCOMPLETE APPLICATIONS WILL NOT BE PROCESSED.

 

The Bureau of Human Resources is unable to provide copies of submitted materials.

Maine State Government is an Equal Opportunity/Affirmative Action Employer