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Maine State Archives
Customer Evaluation For Imaging Services

Project and rolls to which this evaluation pertains:
___________________________________________________________________________


Please answer those items below that apply to your project.

Service Evaluation

YES NO Service was provided within agreed time frame.

YES NO Staff was courteous.

YES NO Pickup and delivery was convenient.

YES NO Records were returned in good condition.

YES NO Agreed number of user copies was delivered.

Image/Film Evaluation

Required for continued access to the content

YES NO Full capture of each image

YES NO No loss of data on any image without alternate capture strategy*

YES NO Uniform focus on each page

YES NO Even difficult text can be viewed and printed legibly at some reader/printer setting

    *if film portion cannot produce a readable image, it will be identified and an alternate capture strategy will be recommended (photo copy, photograph, certified transcript, etc.)
Preferred for convenient access to the 90% of the content

YES NO Uniform light/dark across each page, discounting spot variations due to inking.

YES NO Appropriate contrast for readability

YES NO Acceptable viewing quality

YES NO Acceptable print quality - see attached print samples

Film management

YES NO Agreed format (35mm/16mm) was used.

YES NO Agreed user copy process (sivler/diazo) was used.

YES NO Film packaged properly

YES NO Film labeled properly

YES NO Film winds correctly for reader/s

YES NO Film targets appropriate and legible

Additional comments:

_____________________________________________________________________________

_____________________________________________________________________________

_____________________________________________________________________________

In summary, the work to which this evaluation applies is ¨ acceptable ¨ unacceptable.

Completed and signed by ________________________________________ Date: ___/___/___