Maine E-File FAQ's for software developers and tax professionals

1.  I am a tax preparer.  How do I register to e-file with Maine?
2.  I/my client did not receive an e-file PIN from Maine this year. Can I still e-file the return?
3.  I cannot locate the 1040ME-EL electronic signature document. Do I need to sign one?
4.  Has my client’s return been accepted?
5.  I’ve received some reject codes on an e-file return.  How do I find out what they mean so I can fix the problem and retransmit the return?
6.  What has happened to the taxpayer’s refund?
7.  The client’s federal return was rejected and the Maine return was accepted but is wrong.  What do I do?
8.  Can files be sent directly to Maine?


1.  I am a tax preparer.  How do I register to e-file with Maine?

You are automatically accepted to e-file individual income tax returns with Maine once you are accepted by the IRS to e-file federally.  No additional paperwork is necessary.

We also require that you use tax software that has been approved by Maine.

Click http://www.maine.gov/revenue/developers then click the ‘Software Developers’ link at the bottom of the appropriate tax year column for a list of participating software developers.

For detailed information regarding Maine E-File, please review Maine’s current E-File Handbook at http://www.maine.gov/revenue/developers .  Just click the ‘Handbook’ link at the top of the appropriate tax year column.

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2.  I/my client did not receive an e-file PIN from Maine this year. Can I still e-file the return?

Yes. In an effort to offer completely "paperless" filing, Maine Revenue Services no longer assigns or requires PIN's for e-file purposes. The act of transmitting electronically is considered the signature.

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3.  I cannot locate the 1040ME-EL electronic signature document. Do I need to sign one?

No. In addition to doing away with PIN's, Maine also no longer requires an electronic signature document to be used. The forms that once accompanied the 1040ME-EL (W-2’s, 1099’s, other signed documents) no longer need to be mailed either.

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4.  Has my client’s return been accepted?

If you feel that a return has successfully been transmitted and you have not received an acknowledgement within 48 hours, then please contact the software company that transmitted the return to Maine.  Maine processes electronic returns as soon as they are received and the acknowledgements are immediately posted for the transmitter to pick up.  If they are not able to help you, only then should you contact the Maine E-File Help Desk at (207) 624-9730.

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5.  I’ve received some reject codes on an e-file return.  How do I find out what they mean so I can fix the problem and retransmit the return?

Maine issues unique 4-digit reject codes which correspond to the lines that have errors.  These codes are located in our ‘Record Layouts’ which are located here: http://www.maine.gov/revenue/developers/ .  Look in the “Error Code” column in the Layouts to find your specific code(s).

After looking at this document, if you still cannot figure out why the e-file return is rejecting, please call the Maine E-File Help Desk at (207) 624-9730.

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6.  What has happened to the taxpayer’s refund?

If an e-file return has been accepted by Maine and the taxpayer has not received their refund within 14 business days, please check our 1040 Refund Status web page at https://revenue.mrs.state.me.us/refstat/ .

(Click ‘Refresh’ or try clicking the link again if it does not come up on the first try.)

If the information you find there is not helpful, then please call Maine’s Income Tax Division at (207) 626-8475.

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7.  The client’s federal return was rejected and the Maine return was accepted but is wrong.  What do I do?

Since Maine is not a “piggyback” or“fed-state” participant, it is possible that the Maine return might get processed and accepted before the federal return.  If this problem should occur, the Maine return will now have to be amended so that its figures match the corrected federal figures.  First, contact the Income Tax Division of Maine Revenue Services at (207) 626-8475 to see if the change can be made over the phone. If that cannot be done, then the amended Maine return must be done on paper forms and mailed to Maine Revenue Services.

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8.  Can taxpayers send e-file returns directly to Maine?

No.  All e-file returns must be sent through a transmitter (i.e. software company), who then weeds out certain problems and batches the returns in the appropriate format, before sending them to Maine Revenue Services.

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