STATE OF MAINE
PROPERTY & CASUALTY DIVISION CONSUMER COMPLAINT FORM
Please note: Although it is most unlikely that you will experience
any problems using this form, certain non-standard browsers will not respond
properly. If you experience any difficulties, (or if you are not using a forms-capable
browser) you may send an email to: Thomas.R.Michaud@maine.gov.
Important information about filing a complaint
In response to your request for our assistance, please complete this Consumer
Complaint Form and return it to this office. The form authorizes the Bureau to
investigate the matter on your behalf; and provides us the basic information we need to
investigate your complaint. The form may be submitted either electronically or by mail. If
you choose to send the electronic form, the Bureau cannot guarantee the confidentiality of
your complaint during electronic transmission. Once received by the Bureau your file will
be confidential, except that a copy will be provided to the company, agent, or other
insurance entity against whom your complaint is made.
PHOTOCOPIES of any correspondence, insurance policies, or other documentation
related to your insurance problem (property loss forms, vehicle appraisals, police
reports, of all correspondence concerning your complaint and a copy of that portion of
your policy relating to your concern, etc.) may be necessary in order for the Division to
act upon your complaint.
Your complaint will be assigned to a Claims Examiner who will contact you by mail at
the beginning of their investigation and will advise you of their conclusions once the
investigation has been completed. This usually takes a minimum of thirty days.
Please note the Bureau does not have the authority to order the payment of
monetary judgments, although in some instances we can order restitution for violations of
the Insurance Code. There are some disputes that are more appropriately handled by the
courts. However, we are often able to help and we will make every effort to see that the
insurance companies are complying with Maine Insurance laws.
