STATE OF MAINE
HEALTH INSURANCE CONSUMER COMPLAINT FORM
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In response to your request for our assistance, below is a Consumer Complaint
Form which must be completed and returned to this office. The form
authorizes the Bureau to investigate the matter on your behalf; and
provides us the basic information we need to investigate your complaint.
The form may be submitted either electronically or by mail. If you choose
to send the electronic form, the Bureau cannot guarantee the confidentiality
of your complaint during electronic transmission. Once received by the
Bureau your file will be confidential.
PHOTOCOPIES of any correspondence, insurance policies, or other documentation
related to your insurance problem (such as letters you have written about your complaint,
letters or other written material you have received about your complaint, explanation of
benefits forms, invoices, a copy of the part of your insurance policy or benefits handbook
relating to your concern, any notes you have taken while talking to the company about your
problem etc.) may be necessary in order for the Division to act upon your complaint.
The investigator assigned to your complaint will send you a letter within a week of the
date the complaint is received.
Please note the Bureau does not have authority to order the payment of monetary
judgments, although in some instances we can order restitution for violations of the
Insurance Code. Some disputes are more appropriately handled by the courts. We are often
able to help, however, and we will make every effort to see that you are treated fairly by
the insurance companies we regulate.
Bureau of Insurance
Consumer Health Care Division
34 State House Station
Augusta, ME 04333-0034 |
Tel: (207) 624-8475
Toll Free: 1-800-300-5000
Fax: (207) 624-8599
|
