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2006 Personal Auto Insurance Complaint Comparison
Published by the Maine Bureau of Insurance
John Elias Baldacci
Governor
Mila Kofman, Superintendent
Auto Insurance Complaint Comparison
The center pages of this brochure show information about the number
of auto insurance complaints received by the Bureau of Insurance from
consumers in 2006. This information is provided as a tool for
you to use when you compare auto insurance companies.
Other important information to consider when comparing insurance companies
includes: policy prices, what the policies cover, what the policies
don’t cover (policy exclusions), and the financial
strength of the company.
What does the table tell me?
The table shows the following about each insurer:
the amount of direct premium that was written in 2006;
the number of complaints received from consumers against
that insurer during 2006;
and
a complaint index that compares the share of complaints
to the share of premiums written in 2006. We also included the complaint
index for 2005.
Why use a complaint index?
With a complaint index you quickly can see how an auto insurer compares
to the average.
A complaint index of 1 is average.
Less than 1 is better than average.
Greater than 1 is worse than average.
Not all companies who sell auto insurance in Maine are listed in this
brochure. Some companies do not write enough insurance in Maine
to show meaningful information. This brochure considers only companies
that either:
have 5 or more complaints received
or
collected premiums for auto policies sold in Maine that represent at
least 1% of all the 2006 auto insurance premium collected by all insurers
who sell auto policies in Maine.
You can reach the Bureau of Insurance at:
34 State House Station, Augusta, ME 04333
Telephone: (800) 300-5000 (in State)
or (207) 624-8475
Web site: www.maine.gov/insurance
A complaint index of 1 is average, less than 1 is better than
average, greater than 1 is worse than average.
NOTE: Many companies are part of an insurance “group.”
Some of the companies included in these groups are listed in the chart,
however, if you can’t find your company on the chart, look at
the list on the following pages to see if it is part of a group.
PERSONAL AUTO INSURANCE
Group Name |
2006 Complaint Index |
2005 Complaint Index |
2006 Written
Premium in Maine |
Number of Complaints |
ALLSTATE INSURANCE GROUP |
1.0 |
0.7 |
$63,131,887 |
23 |
| AMERICAN
INTERNATIONAL GROUP |
1.7 |
1.8 |
$13,300,126 |
8 |
| AMICA MUTUAL GROUP |
1.2 |
0.4 |
$7,107,798 |
3 |
| AUTO CLUB ENTERPRISES INS GROUP |
2.0 |
N/A |
$7,105,251 |
5 |
| BERKSHIRE-HATHAWAY
(GEICO) |
0.7 |
1.5 |
$36,335,8897 |
9 |
| BRISTOL WEST INSURANCE
GROUP |
2.3 |
2.3 |
$12,079,739 |
10 |
| CONCORD GROUP |
0.7 |
0.5 |
$34,473,668 |
9 |
| HANOVER INSURANCE
GROUP |
1.5 |
1.0 |
$24,741,587 |
13 |
| HARTFORD FIRE & CASUALTY GROUP |
0.9 |
N/A |
$9,285,976 |
3 |
| HORACE MANN GROUP
|
1.1 |
0.7 |
$13,170,277 |
5 |
| LIBERTY MUTUAL
GROUP |
0.6 |
0.4 |
$54,602,315 |
11 |
| METROPOLITAN GROUP |
1.0 |
1.7 |
$11,686,877 |
4 |
| MMG INSURANCE CO
|
0.6 |
0.7 |
$22,441,001 |
5 |
| NATIONAL GRANGE
MUTUAL INS CO |
1.6 |
1.7 |
$8,757,065 |
5 |
| NATIONWIDE CORP |
0.7 |
0.8 |
$8,269,226 |
2 |
PATRIOT GROUP |
1.0 |
0.6 |
$13,713,746 |
5 |
PRESERVER GROUP INC
(North East Insurance Co) |
2.0 |
2.6 |
$12,647,935 |
9 |
| PROGRESSIVE GROUP |
1.1 |
0.9 |
$77,752,887 |
32 |
| QUINCY MUTUAL GROUP
(Patrons Oxford) |
1.4 |
1.8 |
$20,478,136 |
10 |
| SENTRY
INSURANCE GROUP
(Includes Dairyland) |
1.2 |
2.1 |
$13,427,466 |
6 |
| ST
PAUL TRAVELERS GROUP |
0.9 |
0.8 |
$18,400,755 |
6 |
| STATE FARM IL |
0.6 |
0.7 |
$76,310,706 |
17 |
| UNITED
SERVICES AUTOMOBILE ASSOC GROUP (USAA) |
0.3 |
0.3 |
$21,101,139 |
2 |
| VERMONT MUTUAL GROUP |
1.7 |
N/A |
$6,562,423 |
4 |
| WHITE MOUNTAINS GROUP
(York) |
1.4 |
1.1 |
$32,686,598 |
16 |
| ZURICH INSURANCE GROUP
|
1.2 |
1.4 |
$6,825,439 |
3 |
| Total |
|
|
$626,396,280 |
225 |
Group Name with Company Names
ALLSTATE INS GROUP
ALLSTATE INDEMNITY CO
ALLSTATE INSURANCE CO
ALLSTATE PROPERTY & CASUALTY INS CO
ENCOMPASS INSURANCE COMPANY OF AMERICA
AMERICAN
INTERNATIONAL GROUP
AIG CENTENNIAL INSURANCE CO
AIG PREMIER INSURANCE CO
AIU INSURANCE CO
AMERICAN HOME ASSURANCE CO
AMERICAN INTERNATIONAL PACIFIC INS CO
GRANITE STATE INSURANCE CO
INSURANCE CO OF THE STATE OF PA
NATIONAL UNION FIRE INS CO OF PITTS
NEW HAMPSHIRE INDEMNITY CO INC
NEW HAMPSHIRE INSURANCE CO
AMICA MUTUAL
GROUP
AMICA MUTUAL INSURANCE CO
AUTO CLUB ENTERPRISES INSURANCE GROUP
INTERINS EXCHANGE OF THE AUTOMOBILE CLUB
BERKSHIRE-HATHAWAY
GEICO CASUALTY CO
GEICO GENERAL INSURANCE CO
GEICO INDEMNITY CO
GOVERNMENT EMPLOYEES INSURANCE CO
BRISTOL WEST
INSURANCE GROUP
BRISTOL WEST INSURANCE COMPANY
CONCORD GROUP
CONCORD GENERAL MUTUAL INSURANCE CO
GREEN MOUNTAIN INSURANCE CO INC
VERMONT ACCIDENT INSURANCE CO
HANOVER
INSURANCE GROUP
CITIZENS INSURANCE COMPANY OF AMERICA
HANOVER INSURANCE COMPANY
HARTFORD FIRE & CASUALTY GROUP
HARTFORD ACCIDENT & INDEMNITY CO
HARTFORD CASUALTY INSURANCE CO
HARTFORD FIRE INSURANCE COMPANY
HARTFORD INSURANCE COMPANYOF THE MIDWEST
HARTFORD UNDERWRITERS INSURANCE COMPANY
PROPERTY & CASUALTY INSURANCE COMPANY OF HARTFORD
SENTINEL INSURANCE COMPANY LTD
TRUMBULL INSURANCE COMPANY
TWIN CITY FIRE INSURANCE COMPANY
HORACE
MANN GROUP
HORACE MANN INSURANCE CO
TEACHERS INSURANCE CO
LIBERTY
MUTUAL GROUP
FIRST LIBERTY INSURANCE CORP
LIBERTY INSURANCE CORP
LIBERTY MUTUAL FIRE INSURANCE CO
NETHERLANDS INSURANCE CO, THE
PEERLESS INSURANCE CO
METROPOLITAN
GROUP
METROPOLITAN CASUALTY INSURANCE CO
METROPOLITAN GENERAL INSURANCE CO
METROPOLITAN PROPERTY & CAS INSURANCE CO
MMG INSURANCE
CO
MMG INSURANCE CO
NATIONAL
GRANGE MUTUAL INS GROUP
MAIN STREET AMERICA ASSURANCE CO
NGM INSURANCE CO
NATIONWIDE
CORP
NATIONWIDE AFFINITY COMPANY OF AMERICA
NATIONWIDE ASSURANCE CO
NATIONWIDE GENERAL INSURANCE COMPANY
NATIONWIDE MUTUAL FIRE INSURANCE CO
NATIONWIDE MUTUAL INSURANCE CO
PATRIOT GROUP
PATRIOT MUTUAL INSURANCE CO
PRESERVER
GROUP
NORTH EAST INSURANCE CO
PROGRESSIVE
GROUP
PROGRESSIVE CASUALTY INSURANCE CO
PROGRESSIVE DIRECT INSURANCE CO
PROGRESSIVE NORTHERN INSURANCE CO
PROGRESSIVE NORTHWESTERN INSURANCE CO
PROGRESSIVE PREMIER INSURANCE CO OF IL
UNITED FINANCIAL CASUALTY CO
QUINCY
MUTUAL GROUP
PATRONS OXFORD INSURANCE CO
SENTRY
INSURANCE GROUP
DAIRYLAND INSURANCE CO
SENTRY INSURANCE A MUTUAL CO
ST
PAUL TRAVELERS GROUP
CHARTER OAK FIRE INSURANCE CO
PHOENIX INSURANCE CO
STANDARD FIRE INSURANCE CO
TRAVELERS CASUALTY CO OF CT
TRAVELERS COMMERCIAL INSURANCE CO
TRAVELERS HOME & MARINE INSURANCE CO
TRAVELERS INDEMNITY CO
TRAVELERS INDEMNITY CO OF AMERICA
TRAVELERS INDEMNITY CO OF CT
TRAVELERS PROPERTY CASUALTY INS CO
STATE FARM IL
STATE FARM FIRE AND CASUALTY CO
STATE FARM MUTUAL AUTO INSURANCE CO
UNITED
SERVICES AUTOMOBILE ASSOC GROUP
GARRISON PROPERTY & CASUALTY INSURANCE CO
UNITED SERVICES AUTO ASSOC
USAA CASUALTY INSURANCE CO
USAA GENERAL INDEMNITY CO
VERMONT MUTUAL GROUP
VERMONT MUTUAL INSURANCE CO
WHITE
MOUNTAINS GROUP
PENNSYLVANIA GENERAL INSURANCE COMPANY
YORK INSURANCE CO OF MAINE
ZURICH INSURANCE
GROUP
ASSURANCE CO OF AMERICA
FARMERS INSURANCE EXCHANGE
FOREMOST INSURANCE CO
MAINE BONDING & CASUALTY CO
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