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Office of Information Technology FY 2012/2013 Service Rates

 

Service
Unit
Frequency
FY12 Rate
FY13 Rate
IT Services for End Users
Desktop/Laptop Support Support  Device Per Month
40.12
40.12
E-mail  PO Box  Per Month
4.31
4.31
File Services User ID Per Month
11.89
11.89
Network Access  Device Per Month
34.26
34.26
Other End User 3rd Party Software License Per Year
varies
varies
Other End User Equipment Service Order One TIme
varies
varies
Printers  - Estimates BW  One TIme
500-5000 
500-5000 
Color  One TIme
750-5000 
750-5000 
Installation/Setup One TIme
75.00
75.00
Maintenance Kit Installation One TIme
25.00
25.00
Printer (other) One TIme
varies 
varies 
Repairs One TIme
100.00
100.00
Published Desktop Support (CITRIX) Device Per Month
103.29
103.29
Subscription Services Desktop Per Month
37.96
29.53
Laptop Per Month
45.94
37.51
Software Only (Agency-procured device) Per Month
23.75
15.32
Thin Client Per Month
37.96
29.53
Toughbook Per Month
varies 
varies 
Other End User Services
Activity Directory Account Setup Only Per Account One Time
50.00
50.00
Additional E-mail storage  Per GB Per Month
1.80
1.80
Additional File Services Storage Up to each 1GB Per Month
1.80
1.80
FaxMaker Services  Fax User ID Per Month
12.10
12.10
File Transfer (FTP) Account Per Month
7.92
7.92
Footprints Access User/agent Per Month
26.95
26.95
Imaging Services Fortis - Concurrent User Per Month
107.46
107.46
Kofax Licenses/Maintenance/Server Support Per Month
varies
varies
Orbit Per Month
varies
varies
Scanners & Scanner Maintenance Per Year
varies
varies
Storage GB Per Month
1.80
1.80
Instant Messaging License One Time
20.21
20.21
Printing Services - Special Requests Per request One Time
varies
varies
Instant Messaging User ID Per Month
5.70
5.70
Communications Services
Telephone Services - Landlines 800 Interstate Per Month
39.60
39.60
800 Intrastate Per Month
11.00
11.00
Business Lines Per Month
varies
varies
ISDN Per Month
30.14
30.14
Standard Landline Per Month
26.89
26.89
New Installs - Standard and Business Lines Per Line 0 - 50 installations One TIme
150.00
150.00
51 -100 installations One TIme
per quote
per quote
101- 299 installations One TIme
per quote
per quote
300+ installations One TIme
per quote
per quote
New Installs - 800 Service Line One TIme
73.92
73.92
Telephone Moves Inside move (xcross wire only) One TIme
50.00
50.00
Outside move (Involving vendor) One TIme
150.00
150.00
Toll calls Minute  Per Month
0.03
0.03
Wiring Requests Hour One TIme
45.00
45.00
Switch Programming (Auto Attendant, etc) Service Request Hour One TIme
60.00
60.00
Service Orders - telecommunications Contracted Special Services and Equipment (non-rated) Per Request  
Cost + 10% not to exceed $2500 
 
Cost + 10% not to exceed $2500 
OIT Staff Time Per Hour
per quote
per quote
Web Conferencing  Web Conferencing - Adobe Connect  (Named User License) Per Year (pro-rated)
550.00
550.00
Audio Conferencing - Calling Toll Reservationless Plus - per minute/per participant Per Minute
$0.030
0.027
Toll-Free Reservationless Plus - per minute/per participant Per Minute
$0.030
0.027
Toll Standard Operator Assisted- per minute/per participant Per Minute
0.200
Toll-Free Standard Operator Assisted- per minute/per participant Per Minute
0.200
Toll Premium Operator Assisted- per minute/per participant Per Minute
0.220
Toll-Free Premium Operator Assisted Per Minute
0.220
Canada Tollfree- per minute/per participant Per Minute
0.057
Alaska  and Hawaii Tollfree- per minute/per participant Per Minute
0.105
Audio Conferencing -  Other Services Toll-free Res Plus Phone Playback - per minute/per participant Per Minute
0.027
Res Plus Stream Playback - per minute/per participant Per Minute
0.027
MP3/WAV/FTP Per Recorded Conference
27.500
CD  Per Recorded Conference
33.000
Encore Digital Replay Per Minute
0.200
LeaderView Per Call
220.000
No Show Fee Per Line
varies
Blackberry Services BES Activation One Time
100.00
100.00
BES Support Per Month
12.47
12.47
Blackberry - Other Per Month
varies
varies
Blackberry Loaner Per Week
75.00
75.00
Provider Service* Per Month
39.95
34.95
Set-up  Per Request
50.00
50.00
Cell Phone Minutes* Per Month
0.03
0.03
Other Feature* Per Month
varies
varies
Standard Monthly Charge* Per Month
3.50
3.50
Pagers Pager* Per Month
varies
varies
Wireless Data Services (Air cards provided by US Cellular)  Provider Service* (effective June 2012) Per Month
34.95
34.95
Transport Services over WAN (non-desktop) Networked Device Per Month
17.27
17.00
Dedicated Circuits billed by OIT Circuit Per Month  
varies - cost + 10%  
 
varies - cost + 10%  
Radio Services
Backhaul (thru 1/13) Radio Device Per Month
91.54
91.54
Base Station/Repeater UHF (thru 1/13) Radio Device Per Month
91.54
91.54
Base Station/Repeater VHF (thru 1/13) Radio Device Per Month
91.54
91.54
Consoles Radio Device Per Month
61.03
65.29
Mobile Extenders (starts 1/13) Radio Device Per Month
n/a
24.48
Mobile radios Radio Device Per Month
45.77
48.97
Portable radios Radio Device Per Month
30.51
32.64
GIS Services
Arc Info Stand-alone License License Per Year
1,300.00
1,300.00
ArcGIS Mobile License License Per Year
60.00
60.00
ArcGIS Server Application/Service  Per Month
300.00
300.00
ArcGIS/Citrix Hour Per Month
n/a
n/a
ArcInfo License Pool Hour Per Month
1.75
1.75
ArcPad License License Per Year
325.00
325.00
ArcPad App Builder License License Per Year
525.00
525.00
ArcView License Pool Hour Per Month
1.00
1.00
ArcView Stand-alone License License Per Year
425.00
425.00
Extensions License Pool Hour Per Month
0.25
0.25
Extensions Stand-alone License License Per Year
525.00
525.00
Google Earth Client Allocation Per Month
varies
varies
Google Earth Globe Application/Service  Per Month
200.00
200.00
MapServer Customized Application/Service  Per Month
150.00
150.00
MapServer Simple Application/Service  Per Month
75.00
75.00
One Time Charges
Application Firewall and Installation Fee Firewall Per Request  
varies (est from NS) 
 
varies (est from NS) 
Application Firewall Maintenance Services Firewall Per Year
varies (est from TBC) 
 
varies (est from TBC) 
Desktop/Laptop Upgrade < 3 years Service Order Per Request
150.00
150.00
External Drive Recovery Service Order Per Request
150.00
150.00
Firewall Policy Rule Updates Service Order Per Request
50.00
50.00
Forensic services on PC/laptop - Standard Copy/Review Service Order Per Request
500.00
500.00
Inside telecommunications move (xcross wire only) Service Order Per Request
50.00
50.00
New Installs - 800 Service Line Service Order Per Request
73.92
73.92
Other Move related telecommunications expenses Service Order Per Request
varies
varies
Outside telecommunications move (Involving vendor) Service Order Per Request
150.00
150.00
Secure Remote Access  SecurID card - 3 year token Per Replacement/New
150.00
150.00
SecurID card - 5 year token Per Replacement/New
250.00
250.00
Wireless Access Points Access Point Per Request
600.00
600.00
Application Infrastructure and Hosting Services
Batch Processing (Cybermation) Per Application Per Month
304.46
304.46
Citrix Services - Published Applications Concurrent User Licenses Per Month
23.26
23.26
Desktop Per Month
103.29
103.29
File Transfers  Per Account Per Month
7.92
7.92
Housing Services Only Server Per Month  
185.25
   
185.25
IBM Allocated Per Month
varies
varies
Page Printer Services Per Impression Per Month     
0.036476
  
0.036476
Sharepoint Sharepoint Per Month
tbd
tbd
SQL Services Analysis Service Per Month        
374.50
374.50
Batch Services Per Month
167.47
167.47
Express Service Per Month        
10.31
  
10.31
High Availability Service Per Month      
561.75
        
561.75
Reporting Service Per Month      
749.01
          
749.01
Standard Service Per Month      
374.50
     
374.50
Storage/Backup Services Per GB Per Month
1.80
1.80
Unix Applications O/S support & Maintenance Only - Hardware purchased by agency Per Month        
649.93
       
649.93
Zone  - Includes Hardware and Support Per Month          
771.50
        
771.50
Per database and gig Per Month
varies
varies
Oracle Per sessions and gig Per Month
varies
varies
Windows Applications High-End Physical (includes hardware and support) Per Month    
630.66
  
630.66
Low-End Physical (includes hardware and support) Per Month       
499.31
     
499.31
Middle End Physical (includes hardware and support) Per Month         
562.10
     
562.10
Application Windows VM Per Month       
339.47
        
339.47
Special Services
Dial-up Services (Axiom) to State Network Per Account Per Month          
15.00
       
15.00
Training Management Services User Account Per Month     
99.67
    
99.67

 

 


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Page last modified: December 5, 2012