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Fortis Document Management

• Status: Operational
• Availability: 24x7
• Prerequisites: A PC or Internet browser
• Pricing / Charges: There is a variable one time charge based on project size and complexity, plus a monthly charge of approxi­mately $160 per concurrent user.

Service Components Included in Base Price:

• License cost and annual maintenance of Fortis licensing
• Full server support including service packs
• Helpdesk support of all Fortis products
• Training of users

Options Available for Additional Charge:

• Inflo workflow processing - varies according to complexity
• EnableIt integration with desktop applications - varies according to complexity
• IPortal which will allow for deployment of documents through the Internet
• ApproveIt - varies according to complexity

What OIT Provides: Full requirements gathering, setup, and support

What the Customer Provides: Works with analyst to provide requirements and provides commitment to test and accept sys­tem.

How to Obtain Service: Open a trouble ticket for new services by e-mailing OIT.Customer-Support@maine.gov

How to Escalate Service Issues:

Contact Sandra P. Saunders, Enterprise Applications Manager

• sandra.p.saunders@maine.gov
• 207.624.9419

Benefits / Advantages:

• Allows agencies to retrieve documents electronically with better searching capabilities
• Allows agencies to be "paperless" and saves space
• Streamlines processes

How to Start This Service: Use Powerweb to search documents using a browser, or use a Fortis client installed on the PC.

Related Services and Products: Planet Press

Other Information:

• This product fully integrates with Microsoft Office Suite
• This product handles workflow processes to route documents automatically and can be sent through an approval process.
• This product can integrate with all business applications which will allow queries of documents within other applications.
  
  

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