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Exchange E-Mail

Exchange E-mail Catalog Description; June 18, 2008

Service Line:  Exchange E-mail - Internal

Status:  Operational

Service Level Targets: 

• Availability:  24x7

Prerequisites:  Active Directory account and a supported e-mail client

Pricing / Charges:  per month per user

Please refer to our current rates schedule

Service Components Included in Base Price: 

• E-mail account with 100 MB storage*
• Account set-up on Exchange Server
• Public Folder storage
• Outlook Web Access
• SPAM Filtering
• Anti-virus protection

Options Available for Additional Charge:

• Additional storage available in 100 MB increments for $2.00 per each 100 MB
• FaxMaker account - $5.25 per month per user
• Instant Messaging account - $19.96 one-time fee; $3.00 per month per user
• Zix – Secure/Encrypted e-mail – cost to be determined
• Blackberry account - $150.00 one-time fee; $5.00 per month per user
  • Separate US Cellular service charges apply

What OIT Provides:

• Set-up of account on Exchange server
• Skilled technician to install client software

What the Customer Provides: 

• Completed new user request form

How to Obtain Service:

• Submit a new user form http://bis-isa1asfoot/MRcgi/MRlogin.pl to your Helpdesk

How to Escalate Service Issues:

Contact :

Dawnna Pease

Windows, Citrix, File & Print Support Section Manager

Dawnna.pease@maine.gov

207.624.7548

Benefits / Advantages: 

• Access to the State of Maine global address list
• Ability to access mail outside of the firewall using Secure/ID and Outlook Web Access
• Ability to send and receive e-mail to and from internet recipients

How to Start This Service:  Open mail client (usually Outlook) on PC

Other Information: 

For further detailed information on this service, please see our Service Catalog Addendum at: http://inet.state.me.us/oit/services/electronicmessaging/servicecatalog/index.html

*This Exchange 2003 e-mail system was designed for 90% of the mailboxes to be the size of 100 MB or under and 10% to be 100 MB or over.  The reasoning behind the 100 MB limit is due to the time that backups take to run during non-core business hours.  Ideally, the backups should be completed before 7:00 AM so that the system is not impacted during core business hours.

E-Mail Attachment limits:

• E-mail coming into the system from the internet is limited to 20 Megabytes
• E-mails sent within the state system are limited to 50 Megabytes
• E-mails going out to the internet are limited to 50 Megabytes

 

 

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