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Desktop Support

Desktop Support can reference two very different kinds of services:

1. Call center support: aka 'the help desk' - calling our technicians to request support for a service incident which is not currently meeting the needs or expectations of our customers. Please review these service catalog pages to better understand how to report problems and request assistance:OIT - Enterprise Services & Rates
2. Ordering Computer Equipment: Assessment and ordering of computer equipment for users located in supported Government Partner agencies. Please review these service catalog pages to better understand the process for assessment of technical needs and the process for ordering new equipment. OIT - Enterprise Services & Rates - OIT Services Catalog - Ordering New Computers and Equipment