OIT INFORMATION

• About Us
• Customer Service
• Enterprise Services & Rates
  • OIT Services Catalog
    • What is a Service Catalog?
    • Index of Services
    • Ordering New Computers and Equipment
    • Call Center and Service Calls - How to Get Help with Your IT Needs
    • Catalog by OIT Work Groups and Services
    • OIT Performance Management
  • Conferencing
  • Rates
  • GIS
  • Radio
  • Network
  • Enterprise Applications
  • Production Services
  • Desktop Support
  • Professional Services
  • Core Technology Services
• Policies, Standards & Procedures
• eGovernment
• Accessibility
• Security
• Project Management
• Architecture

OIT Performance Management

• OIT by the numbers - a collection of statistics and data points that indicate the magnitude of services currently being provided. This is where we answer questions such as - "How many desktops are there versus laptops?" or "How many e-mail accounts are there?"
• KPI - Key Performance Indicators - these metrics show how we are performing against goals or industry standards.
• Our current rates - a link to our rate spreadsheets - used for budgeting and project planning