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Home > Enterprise Services & Rates > OIT Services Catalog > Catalog by OIT Work Groups and Services > Enterprise Applications > Instant Messaging

Instant Messaging

Live Communication Service (Instant Messaging) Catalog Description; June 18, 2008

Service Line:  Live Communication Service (Instant Messaging) - Internal

Status:  Operational

Service Level Targets: 

Availability:  24x7

  • Limitations:  Internal instant messaging to other @maine.gov addresses that have the service enabled.
  • Instant Messaging to the internet is currently not available on this system

Prerequisites:  AD account required

Pricing / Charges: Please refer to our current rates schedule

Service Components Included in Base Price: 

  • License
  • Account set-up on maintained up-to-date Live Communications server

Options Available for Additional Charge:  n/a

What OIT Provides:

  • Set-up of account on Live Communications server
  • Skilled technician to install client software

What the Customer Provides: 

  • Accurate information of the account, including billing information to be enabled with this service
  • Access to personal computer where the software is to be installed

How to Obtain Service:

  • Submit a request to the Customer Support Center via e-mail or phone:  OIT.Customer-Support@maine.gov  or 207.624.7700
  • Provide name of account to be enabled along with location of PC that the client will be installed on

How to Escalate Service Issues:

Contact :

Dawnna Pease

Windows, Citrix, File & Print Support Section Manager

Dawnna.pease@maine.gov

207.624.7548

Benefits / Advantages: 

  • Instant access
  • Ability to tell what the user's availability is: on-line, away, be right back, busy, do not disturb, appear offline

How to Start This Service:  Service will start up on boot of PC