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Footprints Workflow Management Application

Footprints Catalog Description; June 18, 2008

Service Line:  Footprints - Internal

Status:  Operational

Service Level Targets:  To be used by all OIT Staff and various other State employees throughout State Government.

Availability:  24x7

Prerequisites:  Access into the State's Firewall and Intranet access.

Pricing / Charges:  Please refer to our current rates schedule

Service Components Included in Base Price: 

• Agent License
• Ability to read, open, edit, close and produce reports of  activity within assigned project groups
• Portal for entering "Requests" for non-agent
• Agent and Project Administrator Training and support materials online or by request.

Options Available for Additional Charge:

• None

What OIT Provides:

• Set-up of account on FootPrints server
• Skilled technician to maintain projects and monitor system
• Training

What the Customer Provides: 

• Completed Request to enter FootPrints
• Project Name where agent needs to reside
• Project "build" information and plan if a new Project is needed.
• Names and email address of agents needing access

How to Obtain Service:

Submit a request to the Customer Support Center via e-mail or phone: OIT.Customer-Support@maine.gov   or 207.624.7700

How to Escalate Service Issues:

Contact Enterprise Applications Manager

Ann Saban

Enterprise Applications Manager

ann.saban@maine.gov

207.592.0353

Benefits / Advantages: 

• Ability to document and follow work flow.
• Ability to converse with other State Agencies in a collective partnership.
• Ability to collect statistics on work flowing thru your work group(s).
• Ability to create Reports.
• Ability to request service from State IT staff and Application Support staff.
• Ability to track service standards by History collection.

How to Start This Service:  Bring up Web browser and point to FootPrints sign-in URL at http://bis-isa1asfoot.som.w2k.state.me.us/MRcgi/MRentrancePage.pl

 

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