Desktop Computing & HelpDesk Services: This service provides customer service/HelpDesk functions and supports local printing by users.
Summary of IT Service Management & Continuous Improvement:
HelpDesk/Agency Workstation Support:The Service Center/Helpdesk is available to all state employees. Users may submit requests for help or service for any technical or business issue associated with state owned computer equipment, desktop or networked applications, peripheral equipment or any network issues.
IT Service Management: OIT manages the delivery of IT Services using a market-driven approach that is designed to be flexible and responsive to the business needs of each agency. OIT's IT Service Management system has 4 key components: 1) Technology Business Consultants, 2) The Service Catalog, 3) The Technical Catalog and 4) Continuous Improvement.
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Page last modified: October 17, 2014