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Wireless Access - WiFi Services

Service description

Wireless Network Access - Both Internal State of Maine (SOM) Agency Specific and Public Open Access points, via SSID broadcast (Service Set IDentifier, the name assigned to a wireless Wi-Fi network).

Benefits for users

  • Access to all authorized State of Maine systems
  • Ability to access Internet-based resources

Availability:

Availability: 24x7. Technical support of core services and critical sites is provided 24 x 7. Technical support for all other locations and individual users is provided 7:00 a.m. to 5:00 p.m. on business days.

Service Components Included in the Base Price:

  • Local Area Network connectivity via WiFi scaled from 11MB to 300MB, 802.11 a/b/g/n.
  • Secure Wide Area network and Internet connectivity
  • Proactive network management of Wireless equipment
  • Client utilization and performance analysis
  • Site survey and capacity planning
  • WVoIP and QoS integration where appropriate
  • Fully encrypted transport
  • State and Public access
  • Wireless access point equipment required to provide WiFi connectivity within any given site location
  • Coordination of circuit installation and facilities upgrades
  • Skilled technician to connect access point to network equipment

Options Available for Additional Charge (SOM access only):

  • WVoIP - Wireless Voice over IP
  • Technical support for agency specific hardware connectivity

Rates charged for this service:

  • One time charge applies per Wireless access point
  • One time charge applies per wire run, including jack and termination

Service Level Targets & Agreements:

Availability: 24x7. Technical support of core services and critical sites is provided 24 x 7. Technical support for all other locations and individual users is provided 7:00 a.m. to 5:00 p.m. on business days.

To get help and or order this service:

  • Call Customer Support at 624-7700
  • Create a FootPrints service request assigned to the OIT Wireless-Transport team
  • Email Customer Support OIT-Customer Support

How to Escalate Service Issues:

  • Contact OIT Wireless-Transport Supervisor Jeff Welsh 624-8842
  • Network Services Manager Wayne E. Gallant 624-9424

Customers (users) responsibilities related to this service include:

  • Facility physical infrastructure including station wiring, power and secure telecommunications enclosure
  • Security type:WPA2 Enterprise, Encryption type: AES, Network Authentication: PEAP [EAP-MSCHAP v2]

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Page last modified: February 6, 2012