Catalog Header

 
A-Z Listing Help Service Catalog Home

Windows Servers

This service consists of a combination of centrally managed hardware and Windows based software that houses and controls server and application software and common (networked) data and supplies it to the individual workstations (clients), and provides shared services (access to internet or other networks, faxing, printing, etc.).

Benefits for users

  • A standardized, dependable cost effective server environment that meets the businesses needs.
  • Steady predictable costs.

Availability:

Normal coverage is 7AM – 5PM, Monday – Friday. To initiate 24x7 (or any other expanded) coverage, the business unit will need to provide a written business justification to OIT. Once justification has been approved, OIT will work with the business on a service level agreement for the specific systems.

Service Components Included in the Base Price:

  • 50 gig of local disk space for customers use and backup of data on this space
  • Network connection/connections
  • Facilities management (the datacenter is secure, has short and long term systems in case of power loss, and maintains all necessary environmental controls)
  • Operating disk setup with mirror • Operating system backup with off-site rotation
  • Primary and secondary server administration support
  • All OIT overhead costs (facilities, personnel, etc.)
  • Patch management
  • OS support
  • Virus protection
  • Application hosting services (hardware, operating system and security model)
  • Vendor installation assistance
  • Security - server hardening • Hardware monitoring (HP insight manager)
  • WebNM monitoring (Hardware monitoring by default and Server Services and log monitoring are available upon request)
  • Operating system backup w/ off-site rotation
  • 24 x 7 data center monitoring/coverage

Options Available for Additional Charge:

  • NA

Rates charged:

for this service are in the OIT rate table

Service Level Targets & Agreements:

The standard production published service level agreement can be viewed at the following link:  Standard_SLA_CTS_Production Services. A formal SLA has not been developed specific to this service.

To get help and or order SQL Enterprise Services:

  • To learn more about this service or to order this service:
    • Call Customer Support at 624-7700
    • Enter a Foot prints service request assigned to the OIT Application Server team
    • Request assistance at one of the regular scheduled meeting with Core Technology and TBC leadership.
  • How to Escalate Service Issues:
    • If the published SLA is not met, the issues can be escalated to the next priority level by any of the following methods: Dawnna Pease, Manager
    • Production Services Windows Server, Citrix, File & Print and SQL Server Services
    • dawnna.pease@maine.gov ~ 207.624.7548

Customers (users) responsibilities

  • Application support
  • Disclosures of any/all business requirements for specific databases
  • Disclosures of any/all security requirements
  • Application subject matter expert and tester in the event of an upgrade, outage during normal business hours or after hours
  • Core Technology needs to maintain a "maintenance window". This allows for routine maintenance on the backup infrastructure components
  • In the event that OIT has a need for equipment to be located in buildings outside of its main data centers, access to these buildings will need to be granted to support staff during normal business hours. If there is a 24x7 requirement for this equipment or any system supported by this equipment. Access to the building will need to be 24x7 as well as 24 hour network support is required for the building. Physical access to the hardware is required by OIT for the maintenance time period.

Contact Service Catalog Webmaster
Page last modified: January 11, 2012