Vendor Provided Telco Services and Materials
Service description
Purchase of telephone equipment and services from various vendors utilized by Network Services.
Benefits for users
- Centralized point for purchasing and billing of equipment
- Volume purchasing prices
Availability:
Technical/business assistance available 7 AM to 5 PM on state business days..
Service Components Included in the Base Price:
- Volume pricing from purchasing centrally
- Central billing and vendor contact and control.
Options Available for Additional Charge:
- NA
Rates charged: for this service:
All services and purchases will be cost plus 10%
Service Level Targets & Agreements:
- Completion of request within a timely manner
To get help and or order this service:
- Submit a service order form http://inet.state.me.us/oit/eforms/telephoneservicerequest/index.html per instructions
How to Escalate Service Issues:
Contact Customer Services (Telco)
Gladys Lewis
Customer Services Supervisor
Gladys.Lewis@maine.gov
Customers (users) responsibilities related to this service:
- Provide a completed service order with requirements
| Contact Service Catalog Webmaster | Page last modified:
May 17, 2011
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