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Vendor Provided Telco Services and Materials

Service description

Purchase of telephone equipment and services from various vendors utilized by Network Services.

Benefits for users

  • Centralized point for purchasing and billing of equipment
  • Volume purchasing prices

Availability:

Technical/business assistance available 7 AM to 5 PM on state business days..

Service Components Included in the Base Price:

  • Volume pricing from purchasing centrally
  • Central billing and vendor contact and control.

Options Available for Additional Charge:

  • NA

Rates charged: for this service:

All services and purchases will be cost plus 10%

Service Level Targets & Agreements:

  • Completion of request within a timely manner

To get help and or order this service:

How to Escalate Service Issues:

Contact Customer Services (Telco)
Gladys Lewis
Customer Services Supervisor
Gladys.Lewis@maine.gov

Customers (users) responsibilities related to this service:

  • Provide a completed service order with requirements

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Page last modified: May 17, 2011