Telephone Line Non-PBX
Service description
Land line telephone with a regular dial tone from Independent Telephone Company .
Benefits for users
- Centralized point for purchasing and billing of equipment
Availability:
Service is available 24/7. Technical/business assistance available 7 AM to 5 PM on state business days.
Service Components Included in the Base Price:
- Regular dial tone with the ability to make and receive calls.
- List of extensions associated with the requested service
- Trouble shooting and repair coordination/tracking
- Billing of services
Options Available for Additional Charge:
Charges vary depending on offerings from the Independent Telephone Companies, and may include:
- Voice mail
- Call handling features (caller ID, call forward, call pick up groups, etc.)
Rates charged: for this service:
One time charge and then cost +. Please see the OIT rate table:
Service Level Targets & Agreements:
- Requirements identified by customer prior to installation
To get help and or order this service:
- Submit a service order form http://inet.state.me.us/oit/eforms/telephoneservicerequest/index.html per instructions
How to Escalate Service Issues:
Contact Customer Services (Telco)
Gladys Lewis
Customer Services Supervisor
Gladys.Lewis@maine.gov
Customers (users) responsibilities related to this service:
- Provide a completed service order with requirements
| Contact Service Catalog Webmaster | Page last modified:
October 21, 2011
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