Catalog Header

 
A-Z Listing Help Service Catalog Home

Telephone Line Non-PBX

Service description

Land line telephone with a regular dial tone from Independent Telephone Company .

Benefits for users

  • Centralized point for purchasing and billing of equipment

Availability:

Service is available 24/7. Technical/business assistance available 7 AM to 5 PM on state business days.

Service Components Included in the Base Price:

  • Regular dial tone with the ability to make and receive calls.
  • List of extensions associated with the requested service
  • Trouble shooting and repair coordination/tracking
  • Billing of services

Options Available for Additional Charge:

Charges vary depending on offerings from the Independent Telephone Companies, and may include:

  • Voice mail
  • Call handling features (caller ID, call forward, call pick up groups, etc.)

Rates charged: for this service:

One time charge and then cost +. Please see the OIT rate table:

Service Level Targets & Agreements:

  • Requirements identified by customer prior to installation

To get help and or order this service:

How to Escalate Service Issues:

Contact Customer Services (Telco)
Gladys Lewis
Customer Services Supervisor
Gladys.Lewis@maine.gov

Customers (users) responsibilities related to this service:

  • Provide a completed service order with requirements

Contact Service Catalog Webmaster
Page last modified: October 17, 2014