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Voice Switch (PBX) Programming

Service description

Program special requirements of the PBX beyond standard PBX land line offering.

Benefits for users

  • Allows employees to perform direct services to customers/clients


Services available 24/7 once programmed. Technical/business assistance available 7 AM to 5 PM on state business days..

Service Components Included in the Base Price:

  • Creation of customer requirements relating to call handling/flow such as time of day call flow, after hours call flow, and call messaging.

Options Available for Additional Charge:

  • NA

Rates charged: for this service:

Service billed at hourly rate: Please see the OIT rate table:

Service Level Targets & Agreements:

  • Requirements identified by customer prior to installation

To get help and or order this service:

How to Escalate Service Issues:

Contact Customer Services (Telco)
Gladys Lewis
Customer Services Supervisor

Customers (users) responsibilities related to this service:

  • Provide a completed service order with requirements

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Page last modified: October 17, 2014