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Relocating Telephone Extensions

Service description

Relocating telephone extensions are called inside moves if the extension is within the same facility and can be accomplished through an internal cross connection or an outside move if the extension is moving to a location outside the original facility and requires vendor assistance.

Outside Moves (relocating telephone extensions) involve relocating telephone extension(s) to any another location which requires vendor assistance.

Benefits for users

  • Centralized point for installation, maintenance/trouble shooting, billing services


Service is available during normal business hours.

Service Components Included in the Base Price:

  • Relocation of telephone extension and testing of telephone
  • Trouble shooting and repair coordination/tracking
  • Billing of services

Options Available for Additional Charge:

  • NA

Rates charged: for this service:

Please see the OIT rate table:

Service Level Targets & Agreements:

  • Inside Moves : Completion of Service Order within three working days
  • Outside Moves: Service Level Targets: Completion of Service Order in a timely fashion depending on vendor availability

To get help and or order this service:

How to Escalate Service Issues:

Contact Customer Services (Telco)
Gladys Lewis
Customer Services Supervisor

Customers (users) responsibilities related to this service:

  • Provide a completed service order with requirements

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Page last modified: October 21, 2011